Some Panasonic TVs don't automatically choose the right HDMI mode to use, so this guide will help you get it there.
Here's how to get the sound working again. Before you start the steps, check which HDMI port the particular device is connected to - they're labelled HDMI1, HDMI2, etc.
Press the Home or Menu button and go to Setup.
Choose HDMI auto settings.
Check that the 'Mode' is set to Mode 1 for the HDMI port you're using.
Press back or exit to save the new setting.
With that changed, the sound will be working properly.
Hopefully that sorted out the problem, but if you need any extra help, you can get in touch with a Team Knowhow Expert here.
If you've got an issue with any of your kit, our experts are on-call to help 24/7 - in-store, at home, or over the phone.More info
When your kit's fully broken, you need it fixed fast. Our accredited experts will get you back up and running in no time.More info