Get your Ring Video Doorbell 2 up and running with this super-helpful guide. We’ll show you how to set up your account, add extra users and adjust the settings.
Here’s what you should find in the box:
Start by charging the battery using the supplied lead, or a micro-USB phone charger. It’ll show red and green lights when it’s charging, and green when it’s fully charged. There should be enough power in it to get set up, but it’ll need a good charge before you install it.
You’ll also need to install the Ring app to set up and use your doorbell. When it’s installed, open the app to start the ‘Setup Wizard’. If you’re asked for permission to use things like your phone’s camera and microphone, allow them so the doorbell works with them.
Open the app and tap Create account if you’re a new user, or Sign in with your existing Ring account.
To create an account, type your name and mobile number, and check the ‘Terms of Service’. Tick the box to agree, then tap Continue.
Type your email address, confirm it, and make a password for your account. Tap Sign up.
Scan the QR code or MAC barcode sticker on the back of the doorbell to identify it - there’s a sticker on the box too. If it doesn’t scan, tap Set up without scanning and choose your doorbell model.
Pick where you’re installing the doorbell. Choose an existing one, or tap Add a new location, then complete the form and choose it.
Choose a name for your new doorbell (it’ll make it easier to identify if you’ve got more than one).
Take the faceplate off the unit and put the battery in, the spring clip will hold it in place.
Press the Setup button just below the camera lens - blue lights should come on around the push button.
Open your phone’s Wi-Fi settings.
Choose the “Ring-xxxxxx” network. When your phone’s connected to it, go back to the Ring app.
Tap your Wi-Fi network name.
Type your wireless password then tap Continue. You’ll see a ‘Congratulations’ screen when it connects, tap Continue again.
Updates for the doorbell's software download automatically, and a white light flashes while it happens. Tap Continue and wait for the white light to stop flashing before you test it.
You’ll see your new doorbell on the Dashboard. Tap to manage it and see its settings.
Press the doorbell to test it. Your phone should get a notification that there's someone there. Tap it to see who’s at your door.
When the video opens, you can speak to your visitor. There’s an icon on the right to mute your microphone and a red end call button on the left. Tap the green call button to speak to your visitor.
Now you’ve got the doorbell set up, it’s time to install it. It can run on mains or battery power, and can also be wired to work with an existing doorbell. Full mounting and wiring instructions are in the user manual inside the box and also on Ring’s website.
If you’d rather have an expert do it for you, we offer a full installation service for all your Smart Home kit, just get in touch and we’ll take it from there.
You can add as many users as you need to, just invite them from the app. When they sign in on their device, they’ll be able to answer your doorbell too. Start by getting them to download the app on their phone or tablet, but they don’t need to sign in to it just yet.
Open the app and tap Menu (3 lines) > Settings > Users.
Tap Add User.
Type their email address, and choose which devices they can access.
Tap Send Invite.
The other user can get set up as soon as the invitation arrives.
Open the email invitation and tap Create My Account.
Type your name in the boxes then tap Next.
Type your email address and create a password for your account. Tick the box to agree to the ‘Terms of Services’ and tap Create Your Account.
When you see the invitation has been accepted, tap Home.
Open the Ring app and tap Login.
Type in the details for the account they’ve just set up. Tap Log In.
The dashboard shows the devices they’ve been shared in to. Tap the doorbell icon at the top.
Shared users can change the settings for their own app. They can turn off alerts so they’re not disturbed, change their own ringtone and check to see if anyone’s called round.
The second user’s name should show as a shared user on your phone’s app. From there you can alter which kit they are shared into, or remove them to stop their access.
Letting you know there’s someone at the door isn’t the Video Doorbell’s only trick. It can also let you know someone’s approaching your property, sending alerts to let you know someone’s outside before they get to the front door.
Open the app and go to Menu > Devices > Your Doorbell 2 > Motion Settings.
Set Motion Zones to cover the approach to your door. Use the slider to set the detector range, and tap zones to turn them on or off. Tap Save to test it.
Pick Motion Scheduling to turn off motion alerts for set blocks of time, such as overnight, or when you’re not able to look at your phone to action them. They can be turned on or off from the menu screen.
Change Smart Alerts settings if you get too many notifications. It identifies repeated and continuous motion so you can change how many alerts you get while that activity takes place.
It might take a little while to get the Motion Zones set up correctly. You want the best coverage without having too many false alarms, and that can take a bit of ‘trial and error’ before you get it right.
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