Kit Guide: Sony Xperia Z5 - setting it up


This guide takes you through setting up a new Sony Xperia Z5, from taking it out of the box to keeping it secure with a lock screen.

Sony Xperia Z5 User Manual

If you need to download the user manual for your phone, you can get it here


1. Box contents


  • Sony Xperia Z5
  • Mains power adapter
  • USB media cable
  • Screen protector
  • Information pack

2. Inserting your SIM & memory cards

Sony Z5 SIM

The first step to getting the phone set up is to install the SIM card. The Xperia Z5 takes a Nano-SIM card - if yours is larger, you can carefully cut it down, just be careful you don't clip the metal contacts.

If you're going to install a MicroSD card to increase the phone's memory, it's worth doing it at the same time as the SIM card, as they both go in the same place.

To get to the SIM and memory card slots, lift the panel on the top-left side of the phone by placing your thumbnail under it a popping it off. Press the top of the plastic tray under the flap to release it from the phone. Place the SIM and MicroSD cards into the tray (with the gold contacts facing away from the screen) and slide it back into the phone until it clicks. Replace the cover, making sure that it's properly clipped in, as it keeps the inside of the phone from getting wet.

3. Completing the Xperia Z5 Setup Wizard


The first time you turn the phone on you need to complete the 'Setup Wizard', which takes you through adding accounts, choosing settings, and getting it ready to use. The steps below follow each step and explain anything that might not make sense.

Setting it up

At some point during the Setup, a screen might pop-up asking you to select your service provider. If it does, just tap the name to move on - if it doesn't, don't worry, the phone will have sorted it out for itself.

Sony Z5 Setup 1

Turn the phone on by holding the Power button on the right-hand side.


When the phone loads, choose your language from the list.


Agree to the important information by ticking the box, then tap Next. You can read the documents, which include the 'End User Agreement and warranty information', by tapping the link.


Select Mobile network and Wi-Fi followed by Next. This allows your phone to connect to the internet using your mobile data when Wi-Fi isn't available. You can choose 'Wi-Fi only' if you don't want to enable mobile internet.


Check the time and date. If they're correct, press Next. If not, tap Change.


Tap Search for networks to search for nearby Wi-Fi networks. The phone needs to connect to the internet to complete the Setup and using Wi-Fi won't use any of your data allowance, but you can use your mobile internet to complete the setup if Wi-Fi isn't available by tapping Skip.

Sony Z5 Setup 2

Select your network's name (the name and password can be found on a sticker on the router).


Enter the password and tap Connect.


'Connect' will appear under the name of your network. Tap Next.

Sony Z5 Setup 3

Tap Next on the 'Wi-Fi connection' screen.


Press Get started to log into or create a Google Account.


'Tap & Go' lets you move data from your old phone to your new one using 'NFC'. If your old phone has NFC, press Learn more and follow the instructions. If not, press skip to carry on.


If you have a Google Account, enter your username and password and press Next. If you don't, tap create a new account.

Sony Z5 Setup 4

Read and agree to the Terms of Service and Privacy Policy, then tap Accept.The Google PlayStore has free as well as paid-for apps, music, films, and games. You can store a payment method on the phone to make buying them easier and quicker. Select your preferred method and tap Next. You can skip this by selecting 'Remind me later' if you don't want to.


Untick the boxes next to anything you don't want to use (press More to show the features below 'Back up').

  • Backup - Automatically saves apps, settings, passwords, and Wi-Fi details to your Google Account to make recovering your phone (or setting up a new one) easier. 
  • Location services - improves the accuracy of maps and sat nav apps using mobile data and Wi-Fi. 
  • Improve location services - allows apps to use Wi-Fi networks to improve map accuracy when Wi-Fi isn't connected.
  • Improve Android - send anonymous data to Google about how you use your phone. 
Sony Z5 Setup 5

Tap Next on the account confirmation screen.


If you want to use any of the Xperia services tap Sign in with your Google account. If not, tap Skip.


If you skipped the last screen you'll see a disclaimer about securing your phone. Tap Skip, as we explain how to add a lock screen to the phone later in this guide.

Sony Z5 Setup 5

Tap Finish to complete the Setup Wizard.


Read the disclaimer and press Next.


Untick the box if you don't want to send anonymous user data to Sony, then tap OK to go to the Home screen.

Sony X5 Setup 7

Touchscreen buttons

The icons at the bottom of the screen are always available and do the same thing in any app or menu.

'Home' (middle): returns you to the Home screen.

'Back' (left): takes you back one screen.

'Menu' (right): shows recently used apps.

4. Connecting to the Internet


You need to connect the Xperia Z5 to the internet to use many if its features, including downloading apps, checking social media, and streaming music. When you completed the Setup Wizard you probably connected to your home Wi-Fi - these steps take you through connecting to other Wi-Fi networks. When Wi-Fi isn't available, the phone will automatically connect to the internet using your mobile data.

Sony Z5 WiFi

From the Home screen, tap the Apps icon (it's the square with dots in, just above the Home icon).


Tap the Settings icon (it looks like a cog), then tap Wi-Fi.


Choose the name of the network you want to connect to. Then enter the password and tap Connect.


'Connected' will appear under the name of the network and a Wi-Fi icon will be displayed in the status bar at the very top of the screen.

5. Setting up new email accounts


Although you setup your Google account as part of the Setup Wizard, you might have other email accounts you want to add to the Xperia Z5. The steps below show you how to add Hotmail, Yahoo!, and email accounts from other providers.

Setting up email

Sony Z5 Email 1

Tap the Apps icon, then Settings Accounts > Add account.


If you're adding a work or education address, choose Microsoft Exchange Activesync. If you're setting up a personal account, tap Email to use the separate email app, or Personal IMAP to use the Gmail app.


Type in your email address and tap Next.


Add your password, and tap Next.

Sony Z5 Email 2

If prompted, select Agree to give the phone permission to set up the account.


Change the sync frequency (how often the phone searches for new emails), whether to sync old emails, and whether you want to download attachments automatically. Tap Next.


Enter your name (this is displayed on all your outgoing emails), then tap Next.


You can add more accounts if you like, or return to the Home screen by pressing the Home button.

If your account won't sync, you might need to manually add your email details. You can find out how with our guide to email server settings.

6. Setting up the fingerprint scanner and lock screen


We always recommend using a lock screen on your phone, as without one, anyone can access your apps and information if they get hold of your phone.

Sony Z5 Security 1

From the Home screen, tap the Apps icon.


Open the Settings menu.


Open the Settings menu.


The Xperia Z5 has a fingerprint scanner, which you can use alongside a normal lockscreen. Tap Fingerprint Manager.

Sony Z5 Security 2

Tap Get started.


You need to setup a PIN or password in case the scanner can't register your fingerprint. Choose the one you want to use, then tap Next.


Enter the PIN or password, then tap Continue.


Confirm it then tap OK.

Sony Z5 Security 3

Choose what type of notifications to display on the screen when it's locked:

  • 'Show all...' shows the full notification, including complete text messages and social media comments. 
  • 'Hide sensitive...' only shows the app that the notification is from.
  • 'Don't show...' doesn't display anything. 
    Press Next when you're happy with your choices.

Find the location of the fingerprint scanner and tap Got it.


Place your thumb on the Power button/fingerprint scanner. Hold it still until it vibrates, then move it slightly to a different position. You'll do this a few times until the whole fingerprint is captured. When it's finished, press Done.


You can add more fingerprints by pressing Register fingerprint.

The next time you come to unlock your phone, you can use either the PIN/password, or the fingerprint scanner.

Now that you've got your phone set up, you can start using it. 

If there's anything you'd like to talk to us about, you can get hold of us here.

You might like...

Need some more help?


Expert Support

If you've got an issue with any of your kit, our experts are on-call to help 24/7 - in-store, at home, or over the phone.

More info

Expert Repair

When your kit's fully broken, you need it fixed fast. Our accredited experts will get you back up and running in no time.

More info