Factory resetting a Sony Xperia X


There's different reasons that you might need to factory reset your Xperia X, so this guide shows you how to get it done.

A factory reset (also known as a hard reset) will wipe all the data and information from your phone, leaving it like it was when it was new. So that you don't lose anything, we'd recommend that you back it up first.

1. Backing up your Xperia X


To check whether your phone is backed up already or not, go to Settings > Backup & reset. If it's not already on, you'll get the option to do it now. You can also choose to backup your stuff to a microSD card if you want.

If you want to put your information on a computer instead, install Sony's Xperia Companion and then have a look at our guide on backing up and transferring data from your smartphone to your computer.

2. Removing the Google account


Most Android phones have 'Android device protection' which means that if you factory reset it, you won't be able to use it unless you know the Google account details to sign back into. In that case, it's best to remove it before the reset. Use this guide for help with it.

3. Resetting the phone


There are a few ways to reset the phone, pick the one that applies to you.

Method 1: My Xperia X is working fine, I just need to factory reset it

If you can still use your phone, then the quickest way to reset it is through the settings menu. Here's how:

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Open Settings and go to Backup and reset.


Choose Factory data reset at the bottom.


Tap Reset device > Erase everything.


When the reset has finished, the phone will come on to its Setup screen.

Method 2: I'm locked out of my Xperia X, or it's not working properly

Using this method, the phone will get the latest 'firmware', as well as deleting all the information from it.

This method uses a computer to reset your phone, so you'll need to download Sony Xperia Companion software first, and then you can follow these steps:


Open the Xperia companion software.


Click Software repair.


Choose the option to repair a Phone or tablet.


Make sure your phone is at least 80% charged, then click Next.


Tick the box and then click Next.


Turn your Xperia X off.


Plug the Xperia X into the computer with a microUSB cable while pressing and holding the volume down button on the phone.


Tick the box to say you understand that data will be deleted, click Next, then Next again.

Method 3: I need to wipe my Xperia X remotely

Don't worry if it seems to be taking a while, it can take up to 30 minutes to finish. When it's done, the Xperia X will need setting up again.

If your phone is lost or stolen, you might want to delete the stuff from it remotely. To use this method, you need to have a Google account on the phone that's got 'Find my device' turned on. If it hasn't, then unfortunately you won't be able to do it that way.

Using Android Device Manager

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Log in with your Google account details.


Choose your phone, then click Erase.


Confirm that's what you want to do by clicking Erase again.

Using the Sony 'Find my mobile' service


Go to Sony's Find My Device site.


Log in with your Google account details.


Click the Xperia X.


Choose Erase at the bottom.

With both of these methods, your phone will reset itself the next time it connects to the internet, even if it is turned off when you send the instruction..

Hopefully that's you sorted, but if you need more help, you can get in touch with a Team Knowhow Expert here.

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