Setting up a Samsung Galaxy S5 Neo

This guide is going to take you through the set up of your Samsung Galaxy S5 Neo - from inserting the SIM through to protecting your data with a screen lock.

Samsung Galaxy S5 Neo User manual

This is the official user manual for the Samsung Galaxy S5 Neo

Download manual

Box contents

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This is what you get in the box:

  • Samsung Galaxy S5 Neo
  • Battery
  • Mains charger
  • USB lead
  • Earphones
  • Pack of spare earbuds
  • Information pack

 

Inserting your SIM & memory cards

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The Galaxy S5 Neo uses a MicroSIM, and you can add some more space using a MicroSD card. Both of these go under the cover, which you'll need to remove first.

1.

On the right-hand edge of the phone, above the power button is a small notch. Use your thumbnail in this notch to prise the back cover off.

2.

Insert the SIM into the lower slot on the right of the camera, with the metal contacts facing down, and the cut-off corner going in first.

 
 
 
 
3.

If you're using a MicroSD card, slide it into the slot above the SIM, with the metal contacts facing down.

4.

Put the battery in, using the metal contacts to line it up.

5.

Put the back cover back over the phone, and press around the edges to secure it.

With everything in, press and hold the power button on the right-hand edge of the phone to turn it on.

 

Completing the Galaxy S5 Neo Setup Wizard

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The first time your Galaxy S5 Neo is turned on, it will show the 'Setup Wizard', which will take you through getting the phone's basics set up. You might see a 'SIM service' pop-up during the set up - if you do, tap the network you're using and your phone will download the settings for it.

Setting it up

 
 
 
 
1.

Choose your language, then tap the yellow arrow.

2.

Tap the Wi-Fi network you want to connect to.

3.

Type in the password for the Wi-Fi - if you're not sure what it is, you can normally find it on your router.

 
 
 
 
setup
4.

Press Connect - if it works, you should see the word 'Connected' underneath it, and you'll see the Wi-Fi signal bars at the top of the screen.

5.

Tap Next.

6.

You'll have to agree to Samsung's Terms and Conditions, tap the tickbox, then tap Next.

7.

Tap Agree on the pop-up.

8.

If you've had an Android phone before, and it supports NFC, you can transfer some data to your S5 Neo. Tap the phones together to start this, or tap Skip.

 
 
 
 
setup
3.

If you've got a Google account, type in the email address, and press Next. If you want to create a new one, tap Or create a new account.

10.

Type the password for your account, and tap Next.

11.

You'll have to agree to the Google's Terms of Service and Privacy Policy, which you can read by tapping them. Tap Accept to agree.

12.

You might be asked to add some payment info to your Google account. To do so, choose a payment method, then tap Next and fill out the details. To skip this, tap Remind me later and tap Next.

 
 
 
 
setup
13.

Check the date and time are right. Tap them if you need to change them, and then tap Next.

14.

If there are any phone backups on your Google account, you can restore one to your S5 Neo. Choose a backup, then press Next, or choose Set up as new device, and then press Next.

 
 
 
 
setup
15.

To let Google check your device for security problems, press Accept, or press Decline.

16.

To add a screen lock to your phone, to help protect your pictures and messages, tap Set screen lock now.

17.

Choose the type of screen lock you want:

  • Pattern: draw a pattern across a grid of dots
  • PIN: a 4-digit code
  • Password: a mix of numbers and letters
 
 
 
 
setup
18.

Confirm your screen lock again.

19.

Choose which notifications you want to see on the lock screen, and tap Next.

20.

Read through the available Google Services, and tap the tickboxes for the ones you want.

21.

Tap Next.

 
 
 
 
setup
22.

If you have a Samsung account, tap Sign in and fill in your details. To create a new one, tap Create account or Create account with Google ID. If you don't want to use a Samsung account, tap Skip.

23.

To use 'Easy Mode', which makes text and icons bigger and hides some advanced options, turn the switch on at the top, or leave it off to use normal mode.

24.

Tap Finish to close the 'Setup Wizard'.

You'll now be on the Home screen. Along the bottom are icons for some commonly used things like Phone, Contacts, Messages and Internet. In the lower-right corner is the Apps button, which will show you all the other apps installed on your phone.

 

Touchscreen buttons

At the bottom of the phone are three navigation buttons that can help you get around the phone.

 

'Recent' (left): displays previously used apps, and lets you swap between them.

'Home' (middle): this will always take you back to the Home screen.

'Back' (curved arrow): takes you back one screen, or closes an app.

 

Connecting to the Internet

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Before you can use things like email, or downloading apps, you'll need to connect your S5 Neo to the internet. You can do this using Wi-Fi or mobile data, and we'll help you check both.

Connecting the Galaxy S5 Neo to a Wi-Fi network

 
 
 
 
Wi-Fi
1.

 From the Home screen, tap Apps, then tap Settings.

2.

 From the Home screen, tap Apps, then tap Settings.

3.

Tap the Wi-Fi network you want to connect to.

4.

Type in the password for it - if you're not sure what this is, you can find it on your router.

5.

Press Connect, and if this works you'll see the word 'Connected' underneath your Wi-Fi network, and you'll get some signal bars at the top of the screen.

Turning mobile data on or off

Your S5 Neo will always try and use Wi-Fi instead of mobile data, so you'll need to turn that off first.

Go to Settings Wi-Fi > Turn switch off

With it off, check at the top of the screen for a '4G' or '3G' symbol, which indicate your mobile data connection. You might see '2G' or 'E' if your signal isn't great. If you can't see any symbol at the top, you'll have to check the mobile data settings.

 
 
 
 
mobile data
1.

Open Settings.

2.

Tap Mobile networks, then tap Access Point Names.

3.

Check that your network has a green dot next to it - if it doesn't, tap the empty circle to turn the settings on.

4.

Check at the top again for a mobile data indicator.

If you still can't see a mobile data connection, try resetting the settings.

 
 
 
 
mobile data
1.

Open Settings.

2.

Tap Mobile networks, then tap Access Point Names.

3.

Tap More, then tap Reset to default.

4.

Tap OK.

If you're still having problems connecting to mobile data, you will need to set up the 'APN Settings' manually. Read through our APN Guide for the settings you'll need for your network.

 

Setting up new email accounts

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Your Galaxy S5 Neo can work with many types of email accounts, and lets you send and receive email, and will let you know when new emails arrive.

 
 
 
 
email accounts
1.

From the Home screen, tap Apps, then tap Settings.

2.

Scroll down, and tap Accounts.

3.

Tap + Add account.

 
 
 
 
4.

Choose the type of account you want to add. For work and school ones, tap Exchange. For personal accounts, tap Email.

5.

Type in your email address and password, and press Next.

6.

Your account will be added.

If you're having any problems setting up your email account, read through our guide to email server settings for more help.

 

Setting up a lock screen

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Adding a lock screen to your S5 Neo will help protect the data on it, like photos and messages. There are a few different options to choose from, and we'll explain each.

 
 
 
 
lock screen
1.

Open Settings.

2.

Scroll down and tap Lock Screen.

3.

Tap Screen lock, and choose the type of screen lock you want:

  • Pattern: draw a pattern across a grid of dots
  • PIN: a 4-digit code
  • Password: a mix of numbers and letters
 
 
 
 
lock screen
4.

Type or draw your screen lock, then confirm it.

5.

Choose which notifications you'd like to see on the Home screen, and press Done.

Your phone is now set up, and you can start using it. If you need any help with it, contact a Team Knowhow Expert here.

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