This guide will show you how to set up your Microsoft Lumia 950, from inserting the SIM card, to protecting it with a lock screen.
The Lumia 950 uses a NanoSIM card, and you can increase the storage by adding a MicroSD card. Both of these cards need to be inserted underneath the back cover, which will need to be taken off first.
Look in the bottom-left corner of the phone for a small notch. Use your thumbnail in this notch to prise the back cover away from the phone.
Insert the NanoSIM card into the lower slot, on the left edge of the battery compartment. It needs to go in with the metal contacts facing down, and the cut-off corner in first.
If you're adding a MicroSD card, insert this into the slot above the SIM card, again with the metal contacts facing down, and the thinner edge in first.
Put the battery in place, using the metal contacts to help line it up.
Place the back-cover back over the phone, using the camera hole to line it up.
Press and hold the power button on the right edge of the phone to turn it on, and begin setting it up.
When you turn on the Lumia 950 for the first time, it will start the 'Setup Wizard'. This will take you through all the options to get the phone set up and ready to use.
Scroll through the list of languages and pick the right one, then tap Next.
Check the 'Country or Region' is right - tap if it's not, then choose the right one. Tap Next.
You'll have to agree to Microsoft's 'Software License Terms' to use the phone. Tap Accept to agree, and carry on with the Setup.
Check the date and time are right, and tap them if they need adjusting. Tap Next.
Tap the Wi-Fi network you want the phone to connect to. If you don't have Wi-Fi, tap Skip.
Type the password for the Wi-Fi network - if you're not sure what this is, it can normally be found on your router.
Tap Done, and if that works, your Wi-Fi should say 'Connected' underneath it. Tap Next.
Tap Express to set your phone up with the default settings, or tap Customise to change any of these options.
To sign in with a Microsoft account, which you'll need to download apps, tap Sign in, or if you haven't got one, tap Create one. If you don't want to use a Microsoft account, tap Sign in later.
To sign in, type in your email address and password, and tap Next.
If you've used a Windows Phone before, you might have some backups on your account. To restore one of these backups, tap on it. To skip, tap don't restore, then tap Next.
To use 'OneDrive', which is Microsoft's online storage service, tap Next. To skip this, tap Not now.
To use Microsoft's digital assistant, 'Cortana', tap Use Cortana. To skip this, tap Not now.
Give the phone a few minutes to finish installing any apps. Tap Next when you're done.
Tap Done to finish the Setup Wizard.
'Back' (arrow): takes you back one screen, or closes an app.
'Start' (Windows symbol): tap this to go back to the Start screen.
'Search' (magnifying glass): opens Cortana, or Search.
A lot of your Lumia 950's best features, like downloadable apps and games, browsing online or reading emails, need an internet connection. Your phone can connect using Wi-Fi or using mobile data, and we'll go through checking both below.
Swipe down from the top edge of the screen to pull down the 'Notifications panel'.
Tap All Settings.
Tap Network & Wireless, then tap WiFi.
Check that the switch is turned on at the top, then tap the Wi-Fi you want to connect to.
Type in the Wi-Fi password, then tap Done. If this works, the Wi-Fi you chose should say 'Connected' underneath it.
Your Lumia will always try and use Wi-Fi instead of mobile data, so you'll need to turn this off first.
Go to Settings > Network & Wireless > WiFi > Turn switch off
With Wi-Fi off, check at the top of the screen for '4G' or '3G', which are mobile data indicators. You might also see 'E' or '2G' if you don't have a good signal. If you don't see any symbol at the top, follow these steps to check mobile data is turned on.
Tap Network & Wireless.
Tap Mobile & SIM.
Make sure the switch for 'Data connection' is turned on - tap it if it's not.
With it turned on, check again at the top for a mobile data indicator, and if it's there, trying going on the internet. If you're still having problems, you'll need to manually add the 'APN settings', which your phone needs to connect to the internet. We have full guides for each network and how to add these settings here.
Your Lumia 950 can work with all types of email accounts, letting you send and receive emails, and notifying you about new ones arriving.
Swipe down from the top, and tap All Settings.
Scroll down, and tap Accounts.
Tap Add an account.
Tap the type of account you want to add. Some popular services like Google and Yahoo Mail are on here, and for other personal accounts, tap Other account. For work or school email accounts, tap on Exchange.
Type in your email address and password, and press Next.
Give the account a name, and press Sign in.
Your account has been set up, and you can get to your emails by tapping the Outlook tile on the Home screen.
If you're having any problems adding your account, you might need to set it up manually. You'll need to know the settings for your account - if you don't know what these are, we have a guide to email server settings containing most of them.
If your account was given to you by your work or school, you might need to speak to your IT department to get it set up.
Adding a lock screen to your Lumia 950 will help keep your photos, messages and other data safe. There are a couple of options with this phone, and we'll go through them below.
Swipe down from the top, and tap All Settings.
Scroll down, and tap Personalisation.
Tap Lock screen.
Scroll down, and tap Sign in options.
There are two options in here:
If you've added a Microsoft account, confirm the password for this, and tap Save.
Type your PIN, and confirm it in the second box.
If you want to use Windows Hello, tap Set up, then follow the onscreen steps.
Your phone is now set up, and ready to be used. If you want some help from our Team Knowhow Experts, you can contact us here.