BlackBerry Passport - setting it up

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In this guide, we'll take you through the setup of your BlackBerry Passport, and help you get it ready to use.

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Download the full manual

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If you need to check the full Passport manual for anything, you can download it here

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1. Box contents

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Here’s what's in the box: 

  • BlackBerry Passport
  • Mains power adapter
  • MicroUSB cable
  • Earphones

2. Inserting your SIM & memory cards

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Your BlackBerry Passport uses a NanoSIM, and you can add some extra storage using a MicroSD card. Both of these go into slots in the top of the phone, under a small cover.

Inserting the SIM card

 
 
 
 
Blackberry passport insert SIM and SD card 1

1.

Look on the top edge of the phone, in the middle, for a small notch. Use your thumbnail to prise the cover away.

2.

Slide the NanoSIM into the right slot at the top of the phone. It needs to go in with the cut-off corner first, and the metal contacts facing down.

 
 
 
 
Blackberry passport insert SIM and SD card 2

1.

If you're adding a MicroSD card, slide this into the left slot at the top of the phone, again with the metal contacts facing down.

2.

Put the cover back over the top of the phone, and press it in around the edges to secure it in place.

With everything in place, press and hold the power button on the top of the phone for a few seconds to turn it on, and start setting it up.

3. Completing the Passport Setup Wizard

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When you turn on your Passport for the first time, it'll show the 'Setup Wizard', which will help you to get it ready to use.

1.

On the first screen, choose your language, and tap Next.

2.

Choose whether you want to use mobile data, then tap Next.

3.

Tap the Wi-Fi network you want to connect to.

4.

Type the password for the Wi-Fi network, and tap Connect. If you're not too sure of the password, have a look on your router.

5.

If you've got a BlackBerry ID - which you'll need if you want to download apps or use BlackBerry Messenger - tap Sign in, then type your email address and password. If you haven't got one, tap Create account, and fill in your details. If you don't want to use one, tap Skip.

6.

To allow BlackBerry to gather diagnostic and location data from your phone, tap Enable. If you don't want them to, tap Disable.

7.

Tap Next.

8.

Your phone might check for updates, and install them. Tap OK.

The Setup Wizard is finished, and you'll now be shown a quick tutorial about using the gestures on your phone.

Gestures

Unlike many phones, the Passport doesn't have any navigation buttons on the bottom, but instead uses different gestures to help you get around the phone.

'Swipe up': takes you to the Home screen.

'Swipe left-to-right': shows the BlackBerry Hub, where you can see messages, emails and other notifications.

'Swipe right-to-left': shows apps that you've got open in the background, and lets you swap between them. If you swipe again you'll see your list of apps.

'Swipe up, and to the right': lets you quickly glance at the BlackBerry Hub to see messages etc without closing the app you're in.

4. Connecting to the Internet

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To use things like email, BlackBerry Messenger, or download new apps, you'll need to get your Passport connected to the internet. You can do this using Wi-Fi, or mobile data, and we'll go through both with you.

Connecting the Passport to a Wi-Fi network

 
 
 
 
Blackberry passport connect to Wi-Fi and mobile data 1

1.

From the Home screen, swipe left-to-right to see your apps, then tap Settings.

2.

Tap on Networks and Connections.

3.

Tap Wi-Fi.

 
 
 
 
Blackberry passport connect to Wi-Fi and mobile data 1

4.

From the on screen list, tap the Wi-Fi network you'd like to connect to.

5.

Enter the Password, this can usually be found be printed on a sticker on your router. It may also be called a WEP keyWPA key or wireless passphrase. Tap Connect.

Turning mobile data on or off

 
 
 
 
Blackberry passport connect to Wi-Fi and mobile data 1

1.

From the Home screen, swipe left-to-right to see your apps, then tap Settings.

2.

Tap on Networks and Connections.

3.

Tap Mobile network.

4.

Check that 'Mobile Network' and 'Data Services' are both turned on - tap the switches if they're not.

If you're having any problems connecting to mobile data, you might need to add the 'APN Settings', which the phone needs to connect. We have dedicated guides for each network, and how to set them up here.

5. Setting up new email accounts

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Adding an email account to your Passport will let you read your emails, send new ones, and your phone can notify you when new messages arrive.

 
 
 
 
BlackBerry Passport setup email
1.

Swipe down from the top of the screen, then tap Settings.

2.

 Go to Accounts Add account.

 

3.

Tap Email, Calendar and Contacts.

 
 
 
 
BlackBerry Passport setup email
1.

Type your email address, and then tap Next.

2.

Type the password for your account, and tap Next or Sign in.

3.

You might need to allow the phone to connect to the account - tap allow or accept.

4.

Choose which services you want to use by turning the switches on or off, then tap Done.

If you have any problems adding your email account, you might need to type in the settings for it. If you're not too sure what these are, check our guide to email server settings.

Your phone is set up, and you're ready to start using it. If you'd like any extra help with the phone, get in touch with our Team Knowhow Experts here.

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