Samsung Galaxy S9 Setup & User Guide


Get your Samsung S9 set up and working with this guide. We take you through inserting the SIM, setting up email accounts, connecting to Wi-Fi and everything else you need to know to get started with your new phone.

Download the official Galaxy S9 user manual here

If you need to check anything in the full manual, you can download it here

Download here

Box Contents


Here's what you'll find in the box:

  • Galaxy S9
  • Wired earphones
  • Mains power adaptor
  • USB-C cable
  • microUSB to USB-C adaptor
  • USB to USB-C adaptor
  • Information pack with SIM tool attached

Inserting your SIM and memory card


You'll need to insert a SIM card into your Galaxy S9 before you turn it on. The Galaxy S9 takes a nano-SIM, which you may have received with your phone. If you don't have a nano-SIM, your mobile network provider can send one to you.

Galaxy S9 SIM tray

Follow these steps to insert the SIM and microSD card into your Samsung S9.


Take the metal pin from the box and push the pointy end into the pinhole on the top left edge of your phone.


The tray for your SIM card will eject. The SIM sits in the slot on the end of the tray that goes in the phone first, and a microSD card sits in the slot at the back.


Place the SIM on the tray, line up the cut corner of the SIM with the tray then push it back into the phone.


To add a microSD card, place it on the tray and make sure the metal contacts are facing down - towards the back of the phone. Slide the tray back into the phone.

Completing the Galaxy S9 Setup Wizard


Now you've installed the SIM card, you're ready to set up your Samsung. Press the Power button on the right-hand edge of the phone for two seconds - until the screen lights up.

When the phone turns on, you'll see the first screen of the 'Setup Wizard' - a series of steps that help get the Galaxy S9 ready to use. To make things less confusing, we explain each step and screen you'll see along the way.

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If you get a pop-up asking you to choose your network, tap to pick it, then tap OK.


Make sure your language is selected, then press the Arrow to start the setup wizard.


Connect to Wi-Fi to make sure your phone can download everything it needs to. Tap the name of your network.


Type in the wireless password and tap Connect (it may be written on your router if you're not sure of your password).

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Setup 8

Once you've connected to your Wi-Fi network, tap Next.


There are some Terms and Conditions to agree to. Press I Agree.


Add your Google account so you can start downloading apps. Type in your email address and then tap Next. If you haven't got one yet, set one up by pressing More options.


Type in your password and tap Next.

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After adding your account you'll have to agree to the terms and conditions of use. Tap I agree to continue.


If you've used an Android device previously, you can restore from a backup of it here. Tap on a backup name to restore your data, or tap Don't restore to set up as a new phone.


Stop people using your apps and looking through your photos by adding a lock screen to your phone. Tap on a lock screen type, or press No, thankyou to set this up later. (Our guide to setting a lock screen is further down this page).


If you chose to skip the lock screen setup, press Skip anyway to confirm your decision.

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Google have some services that you can use on your phone. Read through the ones showing, tapping on any you know you don't want to use. We recommend leaving them all on.


Google Assistant answers questions and performs tasks at the touch of a button. You can use the assistant by saying "OK,Google" or by pressing and holding the Home button. Press Next, or Skip to set this up later.


A Samsung account gives you access to Samsung's own app store, as well as the Bixby assistant software. Create an account, or scroll down and tap skip to continue.


If you wish to copy data from your previous phone, this next screen will guide you. Tap Don't restore to set up as new, or From your old device if you have data you want to keep. Our guide to moving your data to a Samsung will guide you through the transfer.

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You will now see a list of useful features you can enjoy on your Galaxy S9. Tap on one to customise it, or press Finish to end the setup wizard and start using your new phone.


You can now see the home page of your Galaxy S9. Swipe up or down to see a list of apps installed on the phone.

Connecting to the internet


Lots of apps, especially social media ones, need access to the internet. These steps will help you stay connected.

Connecting to Wi-Fi

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Open the Settings menu by tapping the icon in your apps list, or swiping your finger down from the top of the screen and pressing the cog. Tap Connections.


Tap on Wi-Fi.


Make sure Wi-Fi is turned on by tapping the switch at the top, then tap your network name from the list.


Type in the wireless password (you'll find it on the router if you can't remember it).

Setting up Mobile Internet

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If your mobile internet isn't working straight away, go to Settings and tap on Connections.


Tap on Mobile networks.


Choose Access Point Names. These tell your phone where to look for an internet signal.


Here you'll see any existing APNs. To use the correct one, tap the three dots in the top-right corner and choose Reset to default.

To turn your mobile data on and off, go to the Settings menu, tap Connections and choose 'Data usage'. In there you'll find a switch next to 'Mobile data'. Tap it to turn it on or off.

That's all there is to it. If your mobile data doesn't seem to be coming on, you might need to put some manual settings in. Don't panic - we've got internet settings for all the most common networks.

Adding your email accounts


If you've got more than one email account, you'll want to know how to set them up on your Galaxy S9. These steps will help.

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Open the Settings menu, then choose Cloud and accounts.


Tap Accounts.



Press Add account.


Choose what type of account. For most email accounts, you can use Google to receive emails through the Gmail app. If you have any issues, try setting up as Email instead.

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Type in the email address and press Next.


Type in the password for the account, then press Sign in.


Give your phone permission to receive and send your emails by tapping Yes.


You may be asked to allow the email app to manage your calls, messages and more. Tap Allow to approve each request.

If it doesn't set up automatically, you might need some manual settings. We've covered that in our guide to email server settings.

Setting up lock screen security


Protecting your phone is important because you'll want to keep your information safe. These steps will help you get secure.

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Go to Settings and tap on Lock screen and security.


Tap Fingerprint Scanner to set one up.


A message will appear, warning that you must add a PIN or password as well as at least one fingerprint. Tap Continue to set these up.


Your fingerprint might not register every time you unlock your phone, whether you're wearing gloves or have a scratch on your fingertip. Adding a PIN or password lets you unlock your phone when your fingerprint doesn't work. Choose your preferred unlock method.

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Type in the PIN or Password you want to use, then tap Continue.


Type it in again to confirm it, and tap OK.


You can now add your fingerprint. Swipe your finger down over the fingerprint sensor to register a print.


Keep swiping your finger until it's 100% registered.

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You can test if your fingerprint is registered by swiping it across the sensor.


Once your happy with the security, tap Turn on to enable fingerprint unlocking.

How to download apps from the Play Store


Downloading apps to your Samsung Galaxy S9 is done through the Google Play Store, which has millions of different apps and games you can install. We've got a whole guide to downloading apps to help you out.

Making calls


Use these steps to start chatting on your Galaxy S9.

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Open the Phone app from your Home screen. Press the green number pad icon at the bottom to dial a number. Type a phone number and your contacts will appear at the top.

The Recents tab shows you any recent or missed calls, with a timestamp to show when the call was made.


The Contacts tab shows all the contacts in your address book. Tap on a contact to start dialing their number.


Press the Places tab to view a map of your surrounding area and see any nearby features.

Sending texts and picture messages


Texts are a quick way to get in touch with your friends and family. Follow these steps to send text and picture messages from your Samsung S9.

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Open Messenger from the Home screen and you will see your message inbox. Tap the blue speech bubble to compose your message.


Search through your contacts and tap on one to send them a message.


Write your message and press the blue arrow to send it.


To add an attachment like a photo, tap the + icon to the left of your message and tap on an image from your phone.

Deleting a message thread

A 'message thread' is all the messages sent between you and a contact. To delete one:


Open the Messenger app.


Press and hold the thread you want to delete, until a tick shows next to it.


Tap the bin icon at the top to delete it.

Sending emails and attachments


Follow these steps to send an email from your Samsung smartphone.

Sending an email

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Open the Gmail app from your Apps list. You'll see your email inbox, and a red compose button in the bottom-right corner of the screen. Tap it to start a new email.


Enter the email address of the person you want to send the email to. If the person is in your address book, you can write their name and tap on the contact when it appears.


Enter a subject for your email and write out your message.


To add an attachment, press the three dots in the top-right corner of the screen. Tap Attach file.

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Scroll through the list of files on your phone and tap the one you want to attach.


Once your file is attached and your email is written, tap the arrow at the top-right to send it.

Setting alarms


You can easily add alarms to make sure you get up at the right time on the right days.

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Open the Clock from your Apps list.


Tap the Alarm tab in the top-left to see your alarm settings. Press the blue + button to create a new alarm.


Swipe your finger down across the hour and minute columns to choose a time for your alarm to go off.


Tap on the days to set an alarm to go off when you want. This means you can set a separate weekday and weekend alarm.

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When you're happy with your alarm, tap Save in the top-right corner.

Hopefully that should be everything you need to know about using your phone, but if you'd like any extra help, you can get in touch with our Team Knowhow Experts here.

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