How to factory reset your Samsung Galaxy S5

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If you're locked out of your Samsung Galaxy S5, or want to sell it or trade it in, you'll need to factory reset or hard reset it. We've written this guide to show you how to do it.

 
 
 
 

Back up your phone before you reset

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You need to back up your phone before you reset it so you don't lose your stuff (messages, pictures and videos etc.). If you've got a Google account on it, things like settings and contacts will probably already be safe. Check in Settings > Accounts > Google to see if the account's there, and what's being 'synced', or backed up online.

To save your pictures, videos and music, you'll need to back your phone up to your computer. Download Samsung's Smart Switch software and follow the instructions in our guide to backing up your smartphone to your computer.

If your Samsung S5's frozen or crashed

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If the phone doesn't do anything when you touch the screen or press a button, it might have just crashed. A reboot, or 'soft reset' will usually fix the problem:

1.

Take the back cover off your phone.

2.

Remove the battery.

3.

Wait 10 seconds, then put the battery back in.

4.

Put the cover back on and hold the power button in for a few seconds to restart the phone.

If it's working properly

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If you just want to wipe it to sell or trade it in, reset the phone through the Settings menu:

 
 
 
 
Galaxy S5 reset menu
1.

Tap Apps > Settings > Backup and reset.

2.

Tap Factory data reset.

3.

Tap Reset device.

4.

Tap Erase everything.

When the phone turns back on, you'll see the 'Setup Wizard', just like it's a new phone. If you're not using the phone again, press the power button for a few seconds to turn the S5 off.

If it comes on but doesn't work

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You can wipe your phone and reinstall the operating system using a computer. You'll need a computer with internet access and Samsung's Smart Switch software installed, and a USB cable to connect your phone.

 
 
 
 
 
 
 
 
 
 
 
 
1.

Open Smart Switch on the computer, then connect the phone.

2.

When you see your phone appear, click More.

3.

On the menu bar at the top, click Tools.

4.

Click Emergency Software Recovery and Initialisation.

5.

You'll see a pop-up window showing the new software version, and a warning that you'll lose all your stuff. Click OK to carry on.

6.

When the software has been installed, close Smart Switch and unplug your phone.

If it works you'll see the 'Setup Wizard' for you to set your S5 up again, or turn it off if you're getting rid of your Galaxy phone.

If you're locked out of the phone

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Use the built-in Android Recovery option to reset your phone if you can't get into it, or can't open the Settings menu. You'll need to put your Google account details back in when you set it up again.

1.

Take the back cover off.

2.

Take out the battery.

3.

Wait 10 seconds, then put the battery back in.

 
 
 
 
galaxy s5 hard reset buttons
1.

Hold in the Home and Volume up buttons.

5.

Now press and hold the Power button at the same time. Keep them all pressed for 5-10 seconds.

6.

You'll now see the Recovery menu. It can be a bit tricky to hold all the buttons at the same time, so if the phone starts normally, you should repeat the steps again.

 
 
 
 
7.

Use the Volume buttons to highlight wipe data/factory reset, then press the Power button.

8.

Move the highlight to Yes - delete all user data and press the Power button to reset your phone.

9.

When the reset finishes, reboot system now will be highlighted. Press the Power button to restart the phone.

When the phone restarts it'll be just like it came out of the box, ready for you to go through the 'Setup Wizard'. If you're not going to use it again, turn it off with the Power button.

If your Galaxy S5's been lost or stolen

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If your phone's missing, find it or wipe it remotely with Android Device Manager (ADM). You'll need to log in with the Google account that's on your phone to do it, and it'll only work if your phone's still turned on and connected to the internet.

 
 
 
 
android device manager
1.

Go to the Android Device Manager website and log in with your Google account.

2.

If your phone's still turned on, you'll see its location on a map. If that's where you are, click Ring to play the ringtone at full volume, even if the phone's on silent.

3.

To wipe it, click Erase.

4.

Confirm you want to wipe the device by clicking Erase again.

Even if the Galaxy S5 isn't turned on right now, ADM will still send the command and as soon as your phone reconnects to the internet it'll reset.

Hopefully that's your Samsung Galaxy S5 reset, but if you need more help, you can get in touch with a Team Knowhow Expert here.

Need some more help?

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