Kit Guide: Motorola Moto G4 - set it up


This guide will take you through the Setup of your phone, and making sure it's connected and ready to use. We'll cover everything from inserting the SIM card, to securing your phone with a lock screen.

Motorola Moto G4 User Manual

If you need to download a copy of the user manual for your phone, you can get it here


Box contents


Here is a list of items you'll find in the box:

  • Motorola Moto G4
  • Mains power adaptor
  • Documentation pack

Completing the Moto G4 Setup Wizard


When you turn on your Moto G4 for the first time, it'll show the 'Setup Wizard', which is a series of steps that help you get the phone ready to use.

Setting it up

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Tap the yellow arrow to get started.


Choose your language, then tap Next.


Tap the Wi-Fi network you want to connect to, or if you don't have Wi-Fi, tap Skip.


Type the Wi-Fi password - if you're not sure what this is, it's normally printed on your router. Then press Connect.

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You'll have to agree to Motorola's Privacy policy - read through it and then tap Accept and continue.


If you've had another Android phone before, you can transfer some data from it, if it supports NFC. Tap Copy Google accounts, apps, and data from your other phone to go ahead, or tap No, thanks.


Press Next.


If you have a Google account, type in your email address and press Next. If you want to create an account, tap Or create a new account. If you don't want to use a Google account, tap Skip.

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If you're signing in, type your password and press Next.


You'll have to agree to Google's Terms of Service and Privacy Policy. Read them by tapping on them, and then tap Accept.


Read through the Google Services, and keep the boxes ticked for the ones you want to use.

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Press Next.


You might be asked to add some payment info to your Google account - if you want to, tap a payment method, tap Next, then fill in the details for it. If you don't want to, tap Remind me later, and tap Next.


To add another email account, tap Exchange (for work or school accounts) or Personal (for personal accounts), and tap Next. We'll go through this in more detail later in the guide, so if you want to skip it, tap Not now, then press Next.


If there's any backups on your Google account, you can restore one to your Moto G4. To do this, choose a backup from the drop down list, or tap Set up as new device to skip restoring.

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Press Next.


To add a screen lock to your phone, which will help protect your data (like photos and messages), tick the box for Protect this device, then tap Next. We'll cover this later in the guide, so to do it later, tap Skip.

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Read through the Google Now information, and if you want to use it, tap Yes, I'm in, or tap Skip.


Tap Next.


If you want to sign up for a Moto account, tick the Sign me up box, then press Next.


Read through the Welcome message, and then tap Got it to finish the Setup Wizard.

Touchscreen buttons


At the bottom of the phone are the navigations buttons, which will help you to get around the phone.

'Back' (triangle): takes you back one screen, or closes an app.

'Home' (circle): press this to go to the Home screen.

'Recent apps' (square): shows you apps you've had open, and lets you jump between them.

Connecting to the Internet


Before you can download new apps or get your email set up, you'll need to connect your Moto G4 to the internet. You can connect using Wi-Fi, or mobile data.

Connecting the Moto G4 to a Wi-Fi network

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From the Home Screen, go to Apps > Settings Wi-Fi, and check that the switch is on at the top - tap it if it's not.


Tap the Wi-Fi network you want to connect to.


Type in the password for the Wi-Fi - if you're not sure what this is, check your router.


Press Connect, and if this works, you'll see the word 'Connected' under the Wi-Fi network.

Turning mobile data on or off

Your phone will always try to use Wi-Fi, instead of mobile data - so turn it off first.

Go to Settings Wi-Fi > Turn switch off

With that off, check at the top of the screen for a '4G' or '3G' symbol, which indicate your mobile data connection. If you can't see this, follow these steps to check your mobile data settings.

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From the Home screen, open Settings.


Tap on More...


Tap Mobile Networks.

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Tap Access Point Names.


Check if your network is selected - tap the circle if it's not.

Check again for a mobile data symbol at the top. If you still can't see it, tap the three dots in the top-right, then tap Reset to default. After that's done, check the top again for a mobile data symbol. If you still can't see anything, you'll have to set up the 'APN settings' manually. These are the settings needed to connect to mobile data, and we've got guides for each network here.

Setting up new email accounts


Setting up an email account on your phone will let you see your emails, send new ones, and notify you when messages arrive.

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From the Home screen, open Settings.


Scroll down, and tap Accounts.


Tap the type of account you want to add. For work or school accounts, tap Exchange, or for personal accounts tap IMAP (some older accounts might need POP3).

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Type your email address, and tap Next.


Type in your password, and press Next or Sign in.


You might be given some account options, like how often the phone checks for new email on your account. Choose your options, then tap Next.


Type a name for your account, and type your name in the bottom box. Tap Next.

Your account is added, and you can get to your emails by tapping the Email icon on the Home screen. If you're account doesn't automatically Setup, you'll need to do a manual Setup. This will need all the settings for your email account - if you don't know these, check our guide to email server settings, which has the settings for many popular email services.

Setting up a lock screen


Adding a screen lock to your phone will help keep it secure, making sure your photos, messages, and data are kept private.

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Open Settings from the Home screen.


Scroll down, and tap Security.


Tap Screen lock, and choose the type of lock you want to use:

  • Pattern
  • PIN
  • Password
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Type or draw your lock, and then confirm it.


Choose which notifications you want to see on the lock screen.


Tap Done.

Your phone is set up, and you are ready to start using it. If you'd like to speak to our Team Knowhow Experts, you can get in touch with them here.

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