Kit Guide: LG X Screen - setting it up


This guide takes you through setting up a new LG X Screen. We cover everything you need to get it ready for the first time, from inserting the SIM to adding your email accounts.

Box contents


Here is a list of items you'll find in the box:

  • LG X Screen
  • Battery
  • Mains adaptor
  • USB cable
  • Earphones
  • SIM removal tool
  • Information pack

Inserting your SIM & memory cards


Follow the steps below to insert the SIM and microSD (memory) cards.

X Screen Assembly

Insert the SIM card


Push the pointed end of the SIM removal tool into the hole in the right edge of the smartphone. That'll eject the card tray.


The nano-SIM goes into the upper of the two slots in the tray, with the metal contacts facing down.

Insert the memory card


The SD (memory) card goes into the lower section of the same tray, with the metal contacts facing down.


Slide the tray back into the side of the phone.

Completing the LG Setup Wizard


Once you've inserted the SIM and memory cards, press the power button on the left-hand edge for a few seconds to turn it on. You'll need to complete the 'Setup Wizard' which will help you get your Go Play ready to use.

Setting it up

X Screen Setup 1
X Screen Setup 2
X Screen Setup 3
X Screen Setup 4

During the Setup you might see a SIM provider pop-up on screen asking you to install mobile internet settings. Tap your network name and OK this.


Choose the language you want to use on the phone, and tap the arrow.


Tap your Wi-Fi network from the list. You can Skip this step, but we wouldn't recommend it, because the phone will update using your mobile data.


Type the password for the Wi-Fi network, which you'll find on a sticker on your router. Check your typing by ticking the Show password box then tap Connect.

X Screen Setup 5
X Screen Setup 6
X Screen Setup 7
X Screen Setup 8

You can transfer data from another Android phone if you have it to hand. If you want to do this, tap Copy your Google accounts..., or you can skip this by tapping No Thanks, then Next.


You'll be asked to sign in with your Google account, which you'll need to be able to download apps. If you have a Google account, type your Gmail address and tap Next. If you don't have an account already, you can get one for free by tapping Create a new account.


Tap Accept to agree to the 'Terms of Service' and the 'Privacy Policy'.

X Screen Setup 9
X Screen Setup 10
X Screen Setup 11
X Screen Setup 12

'Google services' will keep your phone backed up, let the phone tracking know where it is, and feed back information to improve Android. Untick any you don't want to use, then tap Next.


Add a payment method for the Play Store or choose Remind me later to leave this for now, and tap Next, then tap Continue.


You can restore a backup of an old Android device. To do that, tap the name of the device you want to back-up from. Untick any apps you don't want to transfer, then tap Next.


If you don't want to restore from an old backup, choose Set up as new device.

X Screen Setup 19
X Screen Setup 20

You'll be invited to secure the X Cam with a lock screen. We cover this in more detail later in the guide, so tap Skip for now


Tick the boxes to agree to the 'End User License Agreement', 'activity logs' and 'software updates', then tap Next to finish the Setup Wizard.

You'll be looking at the Home screen of the LG X Screen.

Connecting to the Internet


Follow the steps we've laid out below to connect your phone to Wi-Fi networks and mobile data.

Connecting to a Wi-Fi network

X Screen Internet 1
X Screen Internet 2
X Screen Internet 3
X Screen Internet 4

Swipe down from the top of the screen and tap the Settings icon (it looks like a cog in the top right corner of the screen).


Tap the Networks tab at the top of the screen and check that the Wi-Fi switch is blue. If it's grey tap the switch to enable it. Tap Wi-Fi.


Tap the name of your wireless network, and type the password (which you'll find on a sticker on your router). Tick the Show password box to check your typing, then tap Connect.


If all goes well you'll see the word 'Connected' below the network name, and a Wi-fi symbol on the status bar at the top of the screen.

Turning mobile data on/off

X Screen Internet 5
X Screen Internet 6
X Screen Internet 7

From the Home screen tap Apps > Settings > More > Mobile Networks.


Tap the Mobile Data switch to turn it on or off.

If the mobile data switch is on and you’re still having problems connecting to the internet, we've written some guides that explain how to check the settings here.

Setting up new email accounts


To set up email accounts on your phone, you’ll need to know which type of account you have. Work or education accounts are usually 'Exchange', most personal email accounts are 'IMAP', but some older providers might still use 'POP3' (our guide here will help you know which type your account is).

X Screen Email 1
X Screen Email 2
X Screen Email 3

Go to Settings General > Accounts and sync.


You'll see any accounts already set up on your X Screen. Tap Add account.


If you have an Exchange email account (often used by employers, or education providers) choose Exchange. To use the phone's Email app, tap Email. To use the Gmail app, tap Personal (IMAP) or Personal (POP3).

X Screen Email 5
X Screen Email 6
X Screen Email 7

Type your email address and password, then tap Next.


Choose how often your handset checks for new email, and any other options the account gives you. Tap Next.


Give the account a name, and type your name which will appear on emails sent from the phone. Tap Next to finish the setup.

If all goes well, email will start to arrive on your phone. If you’re having problems getting your email account set up, our detailed guide to email server settings will help.

Setting up a lock screen


We always recommend protecting your phone with a lock screen. Follow the steps below if you didn’t do it as part of the Setup.

X Screen Security 1
X Screen Security 2
X Screen Security 3
X Screen Security 4

From the Home screen, go to Apps > Settings Lock screen Select screen lock.


Choose what type of unlock method you'd like to use:

  • Swipe is the default method which is quite insecure.
  • Pattern is a pattern drawn on a grid of dots.
  • PIN is a numerical code.
  • Password is a longer, more complex security code.

Enter your chosen unlock code (if you're setting a pattern, you'll have to set a PIN as well to act as a backup) and tap Continue.

X Screen Security 5
X Screen Security 6
X Screen Security 7
X Screen Security 8

Confirm your unlock PIN or Password by entering it again, then tap Next.


When the screen is locked, you'll see notifications when you receive emails, messages and more. Choose to Show all notification content, Hide sensitive content (which means you'll see you've received a message but not the details) or Hide all notifications, then tap OK.


Change how quickly the PIN or Password you've just set is required, tap Lock timer and choose the security time-out you'd like to set.


You'll see some other options for setting a 'Smart Lock', which will unlock your phone when you're in a particular location, or using facial recognition. Tap SETUP to use this, or tap the Home button to finish the lock screen Setup.

X Screen Security 9

That should be everything you need to get started with your phone. If you’d like speak to someone from Team Knowhow, you can contact us here

Need some more help?


Expert Support

If you've got an issue with any of your kit, our experts are on-call to help 24/7 - in-store, at home, or over the phone.

More info

Expert Repair

When your kit's fully broken, you need it fixed fast. Our accredited experts will get you back up and running in no time.

More info