Setting up a Huawei Mate S


This guide takes you through setting up a new Huawei Mate S. You'll find everything you need to get started with your new phone.



Box contents


Here's a list of what you'll find in the box:

  • Huawei Mate S
  • Mains power adaptor
  • USB lead
  • In-line earphones
  • Information pack
  • Protective case


Inserting your SIM & memory cards


The Mate S takes a NanoSIM, which goes into a tray on the left-hand edge of the phone. You can also increase the phone's memory using a MicroSD card, which goes into the same tray.

Inserting the SIM card

insert sim

Using the SIM removal tool, push the pointed end into the small hole just below the SIM tray, on the left-hand edge of the phone.


When the tray releases, gently pull it out.


The SIM card goes into the slot closest to the phone, with the metal contacts facing down.

Inserting the memory card


The memory card slots into the same tray as the SIM card. Follow step 1 and 2, above, to open the SIM tray.


Put the MicroSD card into the slot farthest from the edge of the phone, with the metal contacts facing down and the narrow end inserted first.

Completing the Huawei Mate S Setup Wizard


The first time you turn on your Mate S you'll see the 'Setup Wizard', which helps you get the phone ready for use. During the Setup, you might see a pop-up asking you to choose your mobile network. Tap your network name, then tap OK to continue setting up your phone.

Setting it up

setup 1

Choose your preferred language, then tap Next.


Tap on your Wi-fi network name. You can Skip connecting to Wi-Fi, but your phone will download updates after the Setup finishes, which might use a lot of mobile data.


Type the network password (you'll find it on a sticker on your router). Tap the eye at the end of the password box to check your typing, then tap Connect.


You'll need to agree to the 'Terms and conditions' by tapping Agree. Then tap Next.

setup 2

'Wi-Fi+' switches between Wi-Fi and mobile data automatically to give the best performance. If you'd rather control this yourself, tap Do not allow, or to use the 'Wi-Fi+ enhanced internet experience', tap Allow.


If you've used Android before, you can copy your accounts, apps, and data using 'NFC' (Near Field Communication). If you don't want to do this, tap No, thanks. Make your choice and tap Next.


You'll be asked to set up your Google account. If you already have one, type your Gmail address to sign in, or choose create a new account, then tap Next.


Type your Gmail password and tap Next. If you're creating a new account, fill in the form.

setup 3

You'll need to agree to Google's 'Terms of service' by tapping Accept.


You can protect your phone, accounts and data by setting up a screen lock, but we cover this later in the Setup, so for now we recommend Choosing Skip. Confirm by tapping Skip anyway.


If you've used Andriod before, you'll be asked if you want to restore from a backup. If you want to, tap restore from this backup and choose which one you want to use. Press Next once you've made your choice.

setup 4

A fingerprint ID lets you sign-in to different services (adding that extra layer of security). We'd recommend tapping Skip for now, because we'll cover it later. You'll need to confirm that you want to skip this.


Tap Begin to finish the Setup Wizard.

Touchscreen buttons

With the Setup Wizard complete, you'll be looking at the Home screen. At the bottom is the navigation bar which shows the virtual 'buttons' used to get around the phone's menus.

'Home' (circle): Always brings you back to the Home screen.

'Back' (triangle): Takes you back one screen in menus and apps.

'Recent apps' (square): Shows the apps that are running in the background, and lets you switch between them.


Connecting to the Internet


This part of our guide will show you how to connect to a Wi-Fi network, and also how to switch your mobile data on and off.

Connecting the Mate S to a Wi-Fi network


Swipe down from the top of the screen, and tap Settings.


Tap Wi-Fi, then check that the Wi-Fi switch is turned on.


Tap the name of your wireless network and enter the password. Then tap Connect, and you'll see the word 'Connected' appear below your network name.

Turning mobile data on or off

mobile data

Swipe down from the top of the screen, then go to Settings > More > Mobile network.


Tap the Mobile Data switch to turn it on or off.

If you still can't connect to mobile internet, we've written some guides that explain how to manually connect here.


Setting up new email accounts


To set up email accounts on your phone, you’ll need to know which type of account you have. Work or education accounts are usually 'Exchange', most personal email accounts are 'IMAP', but some older providers might still use 'POP3'.


From your Home screen, go to Settings Account Add account.


Choose the type of account you want to add.


Type your email address and password, then tap Next.


You can change some of the email settings, like how often the phone checks for new messages, or whether you'd like to be notified when you receive a new message. When you're happy with the settings, tap Next.

If you're having trouble adding your email account, our super-helpful guide to email server settings will help you get set up.


Setting up a lock screen


We always recommend protecting your accounts and information with a lock screen, so if you didn’t do it as part of the Setup, follow these steps to add one.

How to set up Lock Screen security

lock screen 1

Swipe across the Home screen, then tap Settings > Screen lock & passwords.


Tap to choose what type of unlock method you'd like to use:

  • None is an insecure method with just a swipe to unlock the screen
  • Pattern means you draw lines on a grid of dots
  • PIN is a short code made with at least four numbers
  • Password is a longer code using letters, numbers and special characters.

Type your unlock PIN or Password, then tap Done.


When you've set your new lock, you'll be asked to add your fingerprint. Tap Enrol to go to the fingerprint settings (which we explain below), or tap Cancel to skip this.

How to unlock your Mate S with your Fingerprint


To set up fingerprint unlocking go to Settings > Screen lock & passwords > Fingerprint Manager.


Tap New fingerprint and follow the onscreen instructions to register your fingerprint.


Tap OK when your fingerprint has been registered.

If you’d like speak to someone from Team Knowhow, you can get in touch here.

You might like...

Need some more help?


Expert Support

If you've got an issue with any of your kit, our experts are on-call to help 24/7 - in-store, at home, or over the phone.

More info

Expert Repair

When your kit's fully broken, you need it fixed fast. Our accredited experts will get you back up and running in no time.

More info