Setting up a HTC U11


This guide will help you get your HTC U11 set up and ready for you to start using.


Box contents


This is what you get in the box:

  • HTC U11
  • USB mains adaptor
  • USB-C cable
  • Rear bumper cover
  • Wired headphones (with spare earbuds)
  • Information pack (with SIM tool)
  • USB-C to headphone adaptor


Inserting your SIM & memory cards


Firstly you'll want to put a SIM card (and maybe a memory card) into the phone. To do that, you'll need the SIM tool from the box. Looking on the top edge of the phone, you'll see a small pinhole. Push the SIM tool into the hole and a tray will pop out.

When the tray has been pulled out, you need to put the SIM card in the slot at the bottom of it (the bit that goes into the phone first). Make sure that the gold contacts are touching the tray, then you can slide it back into the phone.

insert sim

If you've got a memory card to put in as well, it goes in the slot at the top of the tray. Again, just make sure that the gold contacts are touching the tray, then you can slide it back into the phone.


Completing the U11 Setup Wizard


To start using your U11, it'll need to be set up first. These steps will get you through it as simply as possible.

Setting it up

setup 1
setup 2
setup 3
setup 4

On the 'Welcome' screen, choose your language. Press the down arrow to pick a different one, or press Let's go if you're happy to use the one already chosen.


There's some Terms and Conditions to agree to, so read through them then press the down arrow for the rest.


Anything highlighted in blue is a link you can click for more information. Press Next.


When you're happy with it, press Agree.

setup 5
setup 6
setup 7
setup 8

Connecting to the internet now helps make sure that everything gets downloaded and is up to date. Pick a Wi-Fi network from the list.


Type in the Wi-Fi password then press Connect. You'll find it on the back of your router if you're not sure what it is.


When it's done, you'll see 'Connected' under your network name. Press Next.


You might be asked if you want to use mobile data as well. Choose OK or Cancel.

setup 9
setup 10
setup 11
setup 12

To download apps from the Store, you'll need to set up a Google account. Type in your Google email address then press Next if you've got one already, or press More options and set one up.


Type in your Password and press Next.


There's some Google Terms and Conditions to agree to as well. Press I agree.


If you've got any information backed up already, you might be asked if you want to restore it to this phone. Choose a back up, or choose Don't restore for a fresh set up.

setup 13
setup 14
setup 15
setup 16

Connecting to the internet should have set your date and time automatically. If not you can press the down arrows and set it yourself, then press Next.


Google have some services that can run in the background to help with performance. Read through them and choose the ones you want to use, then scroll down for the rest.


When you've finished choosing, press Next.


There's some information about other things Google can do, so press Continue.

setup 17
setup 18
setup 19
setup 20

Choose the app permissions you want to use, then scroll down for the rest.


Choose Yes, i'm in if you want to use them, or No thanks if it's not for you.


HTC have some other services you can use. Choose a way to sign in if you want to use them, or press Skip for now at the bottom.


If you choose to skip you might be asked if you're sure. Choose Don't use or if you've changed your mind, choose Use HTC account.

setup 21
setup 22
setup 23
setup 24

'Edge sense' lets you control your phone slightly differently. Press Set up now if you want to use it, or Set up later if you're not interested.


Protecting your phone is important, but doing it during the set up can be a pain, so Skip for now on this and we'll do it later.


Give your phone a name if you want, then choose whether to use 'location' and 'data' services. Press Next.


Lastly you can pick some apps to start downloading if you know you want them already. Choose the ones you want, then press Next to install them and finish the set up.

Touchscreen buttons

Under the main screen you'll find the fingerprint sensor and some touch buttons. Here's what they are and what they do.

'Home' (fingerprint sensor): pressing this gets you back to the Home screen from anywhere in the phone.

'Back' (left arrow): takes you back one screen.

'Recent apps' (square): shows a list of the apps that have been used recently.


Connecting to the Internet


Lots of your apps and games will need an internet connection to work properly, so here's how to get connected.

Connecting the U11 to a Wi-Fi network

wi-fi 1
wi-fi 2
wi-fi 3
wi-fi 4

Swipe down from the top of the screen and tap the Settings cog in the top-right corner.


Choose Wi-Fi and make sure the switch at the top is turned on.


Choose the Network you're connecting to from the list.


Type in the Wireless password. It should be on the back of your router if you don't know it. Press Connect.

When it's done, you'll see 'Connected' under the network name.

Turning mobile data on or off

You might want to turn your mobile data off so that you don't use it up in the back ground. Here's how.

mobile data 1

Open the Settings.


In the list, tap the switch next to mobile data. When it's highlighted, it's on, and when it's greyed out it's off.

If you can't seem to get your mobile data working, you might just need some manual settings. We've got a guide to help you get it working here.


Setting up new email accounts


You can add your other email accounts to the U11 too. Here's how.

emails 1
emails 2
emails 3
emails 4

Open the Settings, then choose Accounts & sync from the list.


You'll see any accounts that're already set up here. Press the + in the top-right corner.


Choose the type of account you want to set up. It'll probably be 'IMAP', but if it's a work or education account then it'll probably be 'Exchange'.


Type in your email address then press Next.

emails 5
emails 6
emails 7
emails 8

Type in your password then press Sign in.


You'll need to set some 'App permissions'. Choose Yes to continue.


Give the account a name if you want, then press Finish.


You'll go back to the settings page where you'll see the new account in the list.

If you can't seem to get your account to set up properly, you might need some manual settings. Have a look at our guide to email server settings for some help with it.


Setting up a lock screen


Protecting your phone with a lock screen is important because it stops people from looking through your stuff without your permission. Here's how to set one up.

lock screen 1
lock screen 2
lock screen 3
lock screen 4

Swipe down from the top of the screen and tap the Settings cog in the top-right corner.


From the list, choose Security.


Tap Screen lock to set one up.


Choose the type of screen lock you want to use. We recommend 'PIN' or 'Password' because they're the safest.

lock screen 5
lock screen 6
lock screen 7

Put the PIN or Password in that you want to use then press Next.


You'll need to choose whether you want to use a PIN when the phone starts up as well.


Choose your notification options, then press Done. You'll go back to the settings list and your new screen lock is set.

If you want some more information about using your phone, have a look at our HTC U11 user guide.

To talk to someone from Team Knowhow instead, contact us here.

Need some more help?


Expert Support

If you've got an issue with any of your kit, our experts are on-call to help 24/7 - in-store, at home, or over the phone.

More info

Expert Repair

When your kit's fully broken, you need it fixed fast. Our accredited experts will get you back up and running in no time.

More info