Kit Guide: HTC U Ultra - setting it up


Getting a new phone ready to use can be tricky, so we've put this guide together to get you started as quickly as possible.

1. Box contents


These are the bits you get in the box:

  • HTC U Ultra
  • USB mains adaptor
  • USB cable
  • Rear bumper cover
  • Wired headphones (with spare earbuds)
  • Information pack (with SIM tool)

2. Inserting your SIM & memory cards

The first job is to get your SIM card into the phone, so that your mobile number will be active on it. The SIM goes into a tray that slides into the top of the phone. Get the SIM removal tool that you got in the information pack, and look for the pinhole on the top edge. Push the pointy end of the tool into the pinhole, and you'll feel the tray release. Then you can slide it out of the phone. There's two spaces in the tray, the one at the bottom is the one for the SIM. Line up your SIM card with the cut-off corner, making sure that the gold contacts are touching the tray. Then you can slide it back into the phone.

Inserting the SIM card

Memory cards go in the same place (if you've got one). Line it up with the top slot on the tray, and then slide the tray back into the phone.

3. Completing the U Ultra Setup Wizard


Your HTC U Ultra needs to be set up before you can start using it. The steps can be a bit confusing, so we've covered them here.

Setting it up


First you'll get the 'Welcome' screen where you need to pick your language. 'English (United Kingdom)' is already chosen, so press Start if that's the one you want. Otherwise, tap the language and pick a different one.


There's some Terms and Conditions that you need to agree to, so that you can use the phone. Read through, then press the down arrow for the rest.


You can tap any of the links for more information, then press Next when you're done.


Connecting to the internet is important at this stage because there's some stuff your phone needs to download. Tap your Wi-Fi network from the list.


Type in your wireless password and tap Connect.


When it's worked, you'll see 'Connected' under your network name. Press Next.


If you're happy to use your Mobile Data, press OK. Press Cancel if you just want to use Wi-Fi.

You'll need a Google account signed-in to be able to get apps and games from the store. Type in your Google email address (if you've got one), or tap Or create a new account to set one up. Tap Next.


Type in your Google password, then press Next.


Google have their own Terms and Conditions that you need to agree to. Read about them by tapping the links, then just Accept it.


There's some services that Google can run in the background. Tap any switches to turn those services off, then press the down arrow for the rest.


When you've made your choices, press Next.


You'll be given the option to restore apps and data if your Google account has been used before. Choose one, or press Don't restore for a fresh set up.



The date and time should be set automatically, but if it's wrong you can tap each one to change it. Press next when you've done it.



A HTC account will let you into HTC's services. Tap the links to read more about them, or press Skip for now if you're not bothered.



If you skipped, you'll be asked if you're sure. Press Don't use.



Protecting your phone is important, but unlocking it while setting up can be a pain. Skip for now, and we'll cover it later.



You'll be asked if you're sure. Skip anyway.



Choose your personal settings, then press Next.



If there's any popular apps that you want, tap on them so that there's a tick in the top-left corner. Press Finish when you're done.


Touchscreen buttons

There's an icon at the bottom-middle of the Home page that looks like a grid of dots. It's called the apps button, and you'll use it to get into all the apps on your phone.

Under the apps button, just off the main screen, are three more icons. They help you get around your phone. Here's what they do:

  • 'Home' (house shape): takes you back to the Home screen from any app.
  • 'Back' (left arrow): takes you back one screen.
  • 'Recent apps' (square): shows a list of recently used apps.

4. Connecting to the Internet


Lots of the apps and games we use need an internet connection, so these steps should help you stay connected.

Connecting the U Ultra to a Wi-Fi network


Press Apps > Settings > Wi-Fi.


Make sure the switch is on, then tap your network name.


Type in the wireless password (it'll be on your router if you don't know it). Press Connect once it's in.


When it's done, it'll say 'Connected' under your network name.

Turning mobile data on or off

Open your settings and find 'Mobile Data'. There's a switch next to it that you can tap to turn it on and off.

That's really all there is to it. If you're struggling to get your mobile data to work, you might just need some manual settings, and we've explained that here.

5. Setting up new email accounts


Go to Apps > Settings > Accounts & sync. Set up a new one by pressing the + at the top.


Choose the type of account. It's usually 'IMAP', but could be 'Exchange' if you've got a work or education account.


Type in the email address and password, then press Finish.


The account will set up automatically and you'll see it listed on the settings page.

If your account doesn't set up, or you're having problems, you might just need some manual settings. Our guide to email server settings will help you out.

6. Setting up a lock screen


Keeping your phone protected is important, so that your information is safe. The easiest way to protect it is to set up a lock screen. These steps go through it.


Open Apps > Settings.


Tap Security.


Set up a new one by pressing Screen lock.


Choose the type of screen lock you want. We recommend 'PIN' or 'Password' because they're the most secure.


You can add a 'PIN' to the start up as well if you want. Choose an option then press Continue.


Type in the 'PIN' or 'Password' you're using, then type it in again to confirm it. Choose your notification options, then press Done.

If you'd rather have a chat with a Team Knowhow Expert, you can contact us here.

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