Get your new Apple iPhone Xs set up and ready to use with this super-helpful guide. We'll take you through the Setup Wizard, and show you how to connect to Wi-Fi, add your email accounts and everything else you'll need to get started.
Here's what you should find in the box:
The iPhone Xs takes a nano-SIM. You might have got one with your new phone. If not, your mobile network provider can send you one.
Use the tool to pop the SIM tray out of the iPhone Xs
Put the pin end of the SIM tool into the SIM tray hole on the iPhone's right-hand edge (below the Side button). Press in to release the tray.
When the SIM tray pops open, take it out of the phone.
Put the nano-SIM in the tray contacts-side down, with the cut-off corner in the right place.
Slide the SIM tray back into the phone.
Now you're ready to set up your phone. Press the Side button for a few seconds until you see the Apple logo on screen, then let go while the phone starts.
Swipe up from the bottom of the screen to get going.
Choose a language for your phone.
Pick your country from the list.
'Quick Start' can copy everything from an old iPhone to your new one. If you've got one, put it next to the Xs to start copying your stuff, or tap Set Up Manually to get set your Xs up as a new phone.
Tap your Wi-Fi network name.
Type the Wi-Fi password and tap Join. If you’re not sure of the password, it might be on a sticker on the router. The phone will move to the next screen when it connects.
Check the information about ‘Data & Privacy’, then tap Continue.
Use Face ID to unlock your phone and buy stuff without having to type a password. Tap Continue to set it up now, or tap Set Up Later in Settings.
Tap Get Started and hold the phone so your face is in the camera frame.
Move your head slowly around to fill the circle of green bars, then tap Continue.
Scan your face again, moving it around to fill the green bars again.
When Face ID is set up, tap Continue.
You need to set a Passcode to unlock the iPhone, if it can't scan your face. Type a 6-digit number, or tap Passcode Options to set a different type.
Type your Passcode again. If both Passcodes match, the phone will move on to the next screen, or you’ll have to retype them.
You need an Apple ID to download apps and back up your phone. Sign in with your Apple ID and tap Next, or if you’re new to Apple tap Forgot password or don’t have an Apple ID to set one up for free.
If you’re signing in, type your password and tap Next. If you’re registering, complete the form.
If you’re signing in you might be asked for a verification code, which comes as a text message. Type it in when you get it.
Tap Continue to keep your iPhone up to date automatically (it helps keep the phone secure and working at its best), or choose to Install Updates Manually.
‘Location Services’ help things like Maps and Weather work properly, and help you get local search results. Tap Enable Location Services to turn them on.
‘Apple Pay’ lets you use your iPhone to make contactless payments in shops, within apps and online. Tap Continue to add your debit or credit cards now or tap Set Up Later in Wallet to leave it for later.
‘Siri’ is a voice assistant on the iPhone to help you get things done. Touch Continue to use it, or skip by tapping Set Up Later in Settings.
‘Screen Time’ shows how you use your phone and apps, and lets you set time limits on apps. You can also use it to set parental controls on a child’s iPhone.
Feedback helps Apple improve, but won’t identify you personally. Tap Share with Apple to help or Don’t Share.
To help app developers with feedback on their apps tap Share with App Developers or tap Don’t Share to opt out.
‘True Tone Display’ changes the colour and intensity of the screen to suit the lighting conditions where you are. You can alter it later in Settings, tap Continue to move on.
The iPhone Xs doesn’t have a ‘Home’ button. Instead, users swipe up from the bottom of the screen to return Home. Watch the demo, then tap Continue.
The demo shows how to swipe further up the screen to switch between apps. Tap Continue.
‘Control Centre’ has useful controls in easy reach. Follow the demo to learn how to open it, then tap Continue.
You’ve finished the Setup Wizard. Swipe up from the bottom of the screen to see the Home screen.
Swipe down anywhere on the screen to see the apps installed on your phone, or swipe down from the top edge to see notifications and quick settings.
Many apps, especially things like social media, need access to the internet. These steps will help you get connected.
Tap Settings > Wi-Fi.
Tap the network name you want to join.
Type the password and tap Join. If you don't know the password, it might be on a sticker on the router.
A tick shows when you're connected.
The mobile data connection should have set up when you first turned your phone on. If you can’t get online when you’re out and about, follow these steps. When it’s working, you’ll see a ‘4G’ or ‘3G’ icon between the signal bars and the battery, showing the connection speed.
Tap Settings > Wi-Fi.
Tap the switch to turn Wi-Fi off (you can't check the mobile data signal while it's on).
Tap Settings at the top to go back. If you can see '3G' or '4G' it should be working.
If it's not working, tap Mobile Data.
Make sure the 'Mobile Data' switch is on, then tap Mobile Data Network.
If the APN (Access Point Name) settings are missing or incorrect, mobile data won't work. Scroll down and tap Reset Settings, then tap Reset to confirm.
When it's working, don't forget to turn Wi-Fi back on.
If mobile data still doesn’t connect, you might have to put the settings in manually. Touch Add at the top to do this, and our UK mobile internet settings guide should help you get it working.
Add all your email accounts to your iPhone to keep up-to-date while you’re on the move.
Tap Settings > Passwords & Accounts.
Tap Add Account.
Pick your email provider. If you can't see their name, choose Other.
Type in your email address and password, and tap Next. They might be on one screen or two, depending on the email provider.
Use the switches to choose what you want to see on your iPhone. Tap Save when you've finished.
Add more accounts, or swipe up for the Home screen.
If your account didn’t set up automatically, you might have to put the settings in yourself. Tap Manual Setup and complete the form. If you don't know the right details, our email server settings guide will help you.
You'll need to add your account before you can send email from your iPhone.
Open the Mail app and tap the New Mail icon at the bottom.
Type someone's name or email address. You'll see any matching contacts, tap one to add them.
Add a Subject, then tap into the main window and type your email.
To send the email now, tap Send at the top, or read on to add an attachment.
Set up your email as above, then:
Touch and hold the main window to open the menu.
Tap the arrow on the right-hand end of the menu bar. Choose an option:
Find the file you want to attach, and tap Choose.
Add more attachments, or Send your email.
All your email folders are on your iPhone, like sent items and saved folders. To check them, tap Mail > Mailboxes then tap an account to see your email.
Unlock your face with just a look, so it's ready to use.
Go to Settings > Face ID & Passcode > Set Up Face ID.
Read the intro then tap Get Started.
Move your head slowly to complete the green bars.
When the first scan's complete, tap Continue.
Move your head around slowly to scan it again.
When you see the green tick, it's set up. Tap Done.
You must set a Passcode to unlock the phone in case Face ID doesn't work. Type a 6-digit number.
Type the Passcode again to verify it.
Type your Apple ID password and tap Continue.
Confirm your Passcode again.
Use the switches to choose where to use Face ID.
The App Store has millions of apps and games to bring your phone to life. We've written an App Store guide for iPhone users to help you get set up and download your first app, or find ones you've enjoyed before.
Tap the Phone icon at the bottom of the screen to open the app.
The icons across the bottom of the screen give you plenty of ways to call a contact.
Favourites: Quick access to your favourite contacts - tap a name to call them.
Recents: Shows all calls in and out of the phone, including any you missed - tap one to call them back.
Contacts: Scroll or search for a contact, then tap to call them.
Keypad: Dial a number and press the green button.
Voicemail: Listen to messages that have been left for you.
How you answer the iPhone depends on whether the screen's locked or not.
If the phone's locked when the call arrives, slide the phone icon across the bottom of the screen to answer it.
If the screen isn't locked, touch the green button to answer the call.
Swipe a missed call notification across the screen to call them back.
You can see all your missed calls in Phone > Recents > Missed.
You'll see two colours of speech bubble in the Messages app:
Tap a message thread to reply to it, or tap the New Message icon at the top to start a new message.
Type someone's name or mobile number. Matching contacts show on screen, tap one to send them a message.
Tap the text entry box and type your message.
Tap the green arrow to send the message.
When you've set up your message, follow these steps to add a picture or other media:
Choose a picture or tap an icon above the keyboard to add something to your message.
Find the media you want, and tap Choose.
Tap the green arrow to send your multimedia message.
You can add several alarms to make sure you get up at the right time on the right days.
Tap the Clock > Alarm > Add (+).
Scroll the dials to set the time.
Set the other option. Repeat the alarm at the same time on several days, and change the Sound and Snooze options.
Use the switches to choose which alarms will sound. To remove one, swipe across and tap Delete.
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