Apple iPhone X Setup & User Guide


Start using your Apple iPhone X the way you want with this guide. We'll help you go through the Setup Wizard, set up email accounts, connect to Wi-Fi and everything else you need to know to get started with your new phone.


Download the official Apple iPhone X user manual here

If you need to check anything in the full manual, you can download it here

Download here

Box Contents


Here's what you'll find in the box:

  • iPhone X
  • Wired EarPods
  • Mains power adaptor
  • Lightning to USB cable
  • Lightning to 3.5mm jack adaptor
  • Information pack with SIM tool attached

Inserting your SIM and memory card


You'll need to insert a SIM card into your iPhone X before you turn it on. The iPhone X takes a Nano-SIM, which you may have received with your phone. If you don't have a Nano-SIM, your mobile network provider can send one to you.

iPhone X SIM tray

Push the SIM tool into the pinhole on the side of the phone to eject the tray


Take the SIM removal tool out of the information pack (it's a metal clip that you'll find stuck to a piece of card).


Push the tool's pointy end into the pinhole on the right-hand edge of the phone, below the Power button.


Press the pin firmly into the hole, you will meet some resistance from an internal spring. When the pin forces the tray to eject, pull the tray completely out of the phone.


Place the SIM card into the tray with the metal contacts facing down, then slide the tray all the way back into the iPhone X.

Completing the iPhone X Setup Wizard


Now you've installed the SIM card, you're ready to start setting up your iPhone. Press the Power button on the right-hand edge of the phone for two seconds - until the screen lights up.

When the phone turns on, you'll see the first screen of the 'Setup Wizard' - a series of steps that help get the iPhone ready to use. To make things less confusing, we explain each step and screen you'll see along the way.

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Swipe up from the bottom to get the setup started.


Tap the language to use on your iPhone.


Choose the Country or Region you're in.


If you've got an iPad or iPhone running iOS 11 already, bring it close to the new iPhone X to set it up automatically. If not, tap Set Up Manually.

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Tap your Wi-Fi network from the list to connect to it, or if you don't have Wi-Fi available, your phone will set up over a mobile internet connection instead.


Type the Wi-Fi password for your network.


Tap Join.


When it's connected, your iPhone will show a tick next to the network, and will automatically move onto the next screen.

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You'll see the Face ID set up screen. Tap Continue to set it up, or tap Set up later in settings if you want to skip it.


If you're setting up Face ID, tap Get Started.


You'll see your face in a circle on the screen. Move your head around in a circle to let the phone scan it.


After you've done one scan, tap Continue to do a second.

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Again, move your head around the circle so it can get a full scan.


You'll see the outside of the circle filling up as it scans - keep going till it's all done.


When Face ID is finished setting up, tap Continue.


You'll need to add a passcode if you're using Face ID, which by default is a 6-digit code. If you'd rather use a 4-digit code or a password instead, tap passcode options to change it. Type the code you want to use to get started.

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Re-type your code to confirm it.


You'll now be asked if you want to transfer any data over from a previous or different phone. In this guide, we'll be going through how to set it up as a new phone without transferring data, so tap Set Up as New iPhone - for the other options, see these guides:


If you've got an Apple ID, type in your email address and password and tap Next. If you've not got one, tap Don't have an Apple ID or Forgot it to set up a new account.


If you're signing in, you might be asked for a 'Two-Factor Authentication' code, which will be sent to you by text.

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You'll have to agree to Apple's Terms and Conditions - tap Agree.


Give the phone a few seconds to activate your Apple ID.


You might need type in your old passcode to sync your saved passwords. If you're not sure what it was, tap Forgot iPhone Passcode to skip it.


'Location Services' let your phone know your location, so things like maps and weather work properly. To use them, tap Enable Location Services.

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'Apple Pay' lets you use your phone to pay for things in stores that accept contactless payments, and within apps too. To set it up, tap Continue and fill out your card details, or tap Set Up Later in Wallet to skip it for now.


'iCloud Keychain' can save all your passwords online so you don't need to remember them - tap Continue to use it, or Don't use iCloud Keychain to skip it.


'Siri' is your voice assistant on your iPhone - tap Continue to use it, or Set up Later in Settings to skip.


'Hey Siri' lets your phone listen out for you so Siri can help you get things done. To set it up, say the voice commands on screen, or tap Set Up Later in Settings to skip.

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To send usage data to Apple about how you use the phone, tap Share with Apple.


To send usage data to app developers about how you use the phone, tap Share with App Developers.


'True Tone Display' is a feature that lets your iPhone adjust the intensity and colour of your screen to match the light of the room you're in. Tap Continue.


Your iPhone X doesn't have a Home button, and instead, you swipe up from the bottom. Watch the demo, then tap Continue.

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You'll also be shown how to switch apps - again when your happy with how to do it, tap Continue.


Last you'll be shown how to access the Control Centre - tap Continue when you're happy.


You've finished the setup - swipe up to continue.


You'll now be looking at the Home screen, and you can start using your phone.

Connecting to the Internet


You may have connected to Wi-Fi during the Setup Wizard, but if you need to connect to Wi-Fi after setting up your phone these steps show you how.

Connecting to Wi-Fi

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Tap the Settings icon.


Tap Wi-Fi.


Tap the network that you want to join.


Type the password and tap Join.

A blue tick will appear next to the name of the network when it connects. The status bar at the very top of the screen shows a Wi-Fi icon when the iPhone's connected. When it's not, the mobile network type is shown instead. 

Turning mobile data on or off

Whenever you phone isn't online using Wi-Fi, it connects to the internet using your service provider's mobile network.

If you don't want to go over your allowance, you can turn mobile data off using these next steps.

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Tap the Settings icon on the Home screen.


Tap Mobile Data (on some networks, this'll be called 'Cellular Data').


Tap the switch at the top to turn it off or on.

Adding your email accounts


You can add several different email accounts to your iPhone. These steps take you through adding personal or work accounts.

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Tap the Settings icon on the Home screen.


Scroll down and tap Accounts & Passwords.


Tap Add Account.


Choose your email provider from the list. If you can't see it, tap 'Other'.

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Type your email address and password, pressing Next to move on. Depending on your account settings, you might have to allow the account access, or provide a code to add the account.


When the account is added, pick the services you want to use on your phone and tap Save. Most accounts will have things like Mail, Contacts and Calendars, and some might have reminders or notes.


After the account is set up, you'll see it in the Accounts list on the phone.

Setting up Face ID and Passcode


Your iPhone X can be unlocked with your Face, so just a quick look will let you in. Follow these few steps to get it up and running.

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Start by opening Settings, then scroll down and tp Face ID & Passcode.


Tap Set Up Face ID.


Read through the quick intro of how to scan your face, then tap Get Started.


Start moving your face around in a circle until the outside of the circle all fills up.

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Once it's captured the first scan, tap Continue to do a second one.


Again move your face around in a circle until the outside is full.


Once it's finished, tap Done.


You'll need to add a passcode too, for any times Face ID is unavailable.

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Type in what you want your code to be.


Type it once more to confirm it.


If you've signed into an Apple ID, type in your password to link them so you can unlock your phone if you ever forget your passcode.


Tap Continue to finish setting it up.

Face ID is now set up, and you can start using it to unlock your phone or authenticate your purchases.

Sending emails and attachments


You'll need to add your account before you can send email from your iPhone.

Sending an email

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Tap the Mail icon on the Home screen and you'll see your inbox appear. Tap the New email icon at the bottom.


Tap the To box and type a person's name or email address. If it matches with one of your contacts, you'll see suggestions below the box - tap one to pick a contact.


Fill in the Subject for the email, then tap the main text window and write your message.


When you've finished, tap Send at the top.

Adding an attachment

Follow steps 1-4 above to get your email ready, and follow the next few steps to add an attachment.

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Touch and hold on the main window to open the menu.


When you see the menu bar, tap the arrow on the right-hand end. You'll have two choices:

  • Insert Photo or Video: pick a photo or video from your photo library
  • Add attachment: add other files from cloud storage

We'll cover adding a photo here, but you'll be able to follow the same steps for attaching a file from a storage app.


Go through your pictures to find the one you want, tap to open it, then tap Choose.


You'll see the picture at the bottom of the email. Attach more files if you want to, or tap Send.

Checking your email folders

Your phone can show you all the folders on your email account, like the inbox, sent items or trash.

  • Open the Mail app.
  • Tap Mailboxes in the top-left corner.
  • Tap on the email account to see the different folders in it.

How to download apps from the App Store


Downloading apps to your iPhone is done through the App Store, which has millions of different apps and games you can install. We've got a whole guide to downloading apps to your phone here.

Making calls


Calls are made in the Phone app, which you can find in the bottom-left corner of the Home screen.

Making a phone call

When the app opens, there are a few icons across the bottom of the screen:

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Favourites: quick access to your favourite contacts - tap the + icon to add new contacts.


Recents: a list of all calls made, received or missed - tap a number to call them back.


Contacts: all the numbers saved in your phone - tap one to see their information and call them.


Keypad: dial a number - press the green phone icon to call it.


Voicemail: see your voicemail, or dial the voicemail number.

Receiving calls

There are two ways to answer an incoming call, depending on whether the screen is locked or not.

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If the screen's unlocked when the call comes in, tap the green button to Accept the call or the red one to Decline it.


If the screen's locked, you'll need to slide the phone icon across the screen to answer the call.


If you miss a call you'll see a notification on the lock screen. Swipe across the notification to return the call.


You can see missed calls in the call history screen too. Open the Phone app, tap Recents at the bottom, then Missed at the top of the screen.

Sending texts and picture messages


An iPhone X can send texts and multimedia messages using the Messages app. We'll go through both of these in the steps below.

Sending text messages

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Open the Messages app and you'll see any texts you've had. To reply to a text, tap the sender's name. To write a new message, tap the New message icon in the top-right corner.


Tap the To box and type someone's name or mobile number. You'll see any matching contacts as suggestions. Tap one to pick them.


Tap the Message box and write your text.


Tap the Send arrow at the end of the message box to send it.

Sending attachments & multimedia messages (MMS)

Follow steps 1-4 above to start your message, then go through the steps below.

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Tap the arrow on the left of the message box to add an attachment.


Tap the camera icon, and you'll see buttons to take a new photo with the Camera, or attach one of your Pictures


If you're adding a picture from your phone, go through your albums to find the one you want to use. Tap to open it, then tap Choose.


You'll see your picture in the message window. Finish writing the text, then tap Send.

Deleting messages

To delete a message thread, swipe across the thread on the Messages screen and tap Delete.

To delete an individual message, open the conversation then touch and hold on the message you'd like to delete. When the menu opens, tap More... and tick the boxes to pick messages for deletion. Tap the bin to delete them.

Setting alarms


Alarms on the iPhone X are set and managed using the Clock app. You can add more than one alarm, and we'll show you how to set them up in the steps below.

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When you open the Clock app for the first time, you'll see the World Clock screen. Tap Alarm at the bottom.


To set an alarm, tap the + at the top.


Scroll the hours and minutes until your chosen time is shown, then tap Save at the top.


Active alarms have a green switch beside them. Tap the switch to set or unset an alarm.

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To change or customise an alarm, tap Edit at the top.


Tap an alarm time to change it, or tap the red delete icon to the left to remove it.


Tap any of these settings to customise that alarm:

  • Repeat: set an alarm to sound on multiple days
  • Label: give your alarm a custom name (helpful to remind you why you set it)
  • Sound: set a custom tone for the alarm
  • Snooze: repeats the alarm every 9 minutes until you turn it off

When you've made your changes, tap Save at the top.

That should be your iPhone X set up and working just the way you like it. If you'd like extra help though, you can get in touch with an expert from Team Knowhow here.

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