How to factory reset an iPhone or iPad


If you're having problems with your iPhone and need to wipe it and start again, we're here to help. Our guide will show you just how to reset your iPhone back to its factory settings and get rid of any software issues.

Soft reset: Force a frozen iPhone to restart


If your iPhone screen is stuck and pressing the Home button doesn't seem to work, you can force your iPhone to turn off and back on again with a few button presses. Read on to find out how to unfreeze your iPhone and start using it again.

iPhone X, iPhone 8, or iPhone 8 Plus

Press and release the Volume Up button, then the Volume Down button. Then immediately press and hold the Power button until you see the recovery mode screen. All three buttons should be pressed within a few seconds of each other.

iPhone 7 or iPhone 7 Plus

Press and hold the Power and Volume Down buttons at the same time. Hold them down until you see recovery mode.

iPhone 6s and earlier, iPad, or iPod touch

Press and hold the Home and the Power buttons at the same time. Hold them down until you see recovery mode.


If you want to remove your personal data from your iPhone, the best way is through the Settings menu. This will make sure all your accounts, settings and apps are removed, as well as freeing up your iphone to be set up with a new Apple ID. This is a great way to prepare your iPhone for repairs or trade-ins, or even donate to a friend or family member.

iphone home screen
iphone settings
iphone general settings
iphone reset

From your Home screen, tap on the Settings icon.


Scroll down the Settings menu and tap General.


In the General menu, scroll down to the bottom and tap Reset.


Tap on Erase All Content and Settings to wipe all your personal data from your iPhone. The other options on this list won't remove your data but can reset certain phone settings.

reset all iphone data
confirm reset

If you've got an iCloud account set up, you will be asked to back up your iPhone before you reset it. Tap Back Up Then Erase to save your data to iCloud, or tap Erase Now to reset your phone without a backup.


To confirm the iPhone reset, you'll be asked to enter your passcode. Type in your PIN or password to restore to factory settings.

iTunes reset: Wiping your phone when it won't turn on


Sometimes your iPhone may not let you in at all, whether you've forgotten your unlock code or the software on your phone needs repairing. If you've tried the soft reset method to force your iPhone to restart and still can't see your Home screen, it might be time to connect your iPhone to iTunes and reset it through a computer.
Connect your iPhone to your computer with the USB charging cable, open iTunes then follow the instructions above for soft-resetting your iPhone.

itunes restore

Once your iPhone is in recovery mode, check the iTunes screen on your computer. You will be asked to Restore or Update your iPhone. Choose Restore and wait for your software to finish downloading.

After the download has completed, your iPhone will restart. When it turns back on, your personal data will be wiped and you must set up your phone and re-add your accounts.

That's everything you need to know to reset your iPhone or iPad. If you're still having trouble with your device or want to make sure it's ready to sell or trade in, check out our suggested articles below for more helpful tips.

You might also like

Need some more help?


Expert Support

If you've got an issue with any of your kit, our experts are on-call to help 24/7 - in-store, at home, or over the phone.

More info

Expert Repair

When your kit's fully broken, you need it fixed fast. Our accredited experts will get you back up and running in no time.

More info