Apple iPhone - restoring from iCloud


Your iCloud account keeps a copy of all your phone's apps and data, so you can easily move it all to your new phone. There are two ways of doing this - you can either restore a backup, or sync your account.

If you don't have an iCloud backup, and want to set up your phone as a new device, have a look at our iPhone set up as new guide. Or, if you're moving from Android - read our guide to moving from Android to iPhone.

Option 1: Restore an iCloud backup to your phone


When you turn on the phone, you'll see the first screen of the Setup Wizard, this helps you get the phone ready to use. Follow the steps below to get your phone set up the way you want, with all of your data restored from your iCloud account.

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Press the Home button (below the screen).


Pick the language to use on your iPhone.


Choose the Country or Region you're in.


If you've got an iPad or iPhone running iOS 11 already, bring it close to the new phone to set it up automatically. If not, tap Set Up Manually.

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Pick your home's Wi-Fi network from the list. You can use your mobile connection to get the phone set up, but it'll be downloading a lot of data, and that could get expensive.


Type the Wi-Fi password and tap Join.


When you see a tick beside the network name, the phone's connected. Tap Next.


Touch ID is Apple's fingerprint recognition, which can be used to unlock your phone and make purchases (as well as other things). You can set it up now if you like, but we'll cover it in detail further down, so for now tap Set Up Touch ID Later.

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If you're skipping past Touch ID, you'll need to confirm by tapping Don't Use (you can set it up later if you want). 


Enter a passcode to protect your phone. Type your passcode, then type it in again when you're asked to.


The standard Passcode is a 6 digit number. Tap Passcode options to change it to any of the following:

  • 'Custom Alphanumeric Code' - a password that's got letters and numbers in
  • 'Custom Numeric Code' - a password that's just numbers 
  • '4-Digit Numeric Code' - a normal PIN number

The Apps & Data screen lets you restore apps, photos, and settings from your old iPhone. Tap Restore from iCloud to get started.

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Type your Apple ID and password. If you can't remember your details, tap 'Don't have an Apple ID or forgot it?' to recover them.


You might be asked for a 'Two Factor Authentication' code. This will come through as a text or notification to another Apple device you have - type it in to continue.


You might need to give the phone a moment to update the settings, then you'll need to agree to the terms and conditions. You can read them if you want, by clicking the links, then tap Agree.


Choose the most recent backup date to restore the settings, apps, and data from the last time you used your old iPhone. 

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Your phone needs to use 'Location Services' for things like Find my iPhone, and Maps. Tap to Enable Location Services, or choose to Disable instead.


Tap Continue to set up Siri, which is Apple's virtual assistant - it can help with things like setting reminders, searching the web, and calling people. To skip, tap Set Up Later in Settings.


You'll see information about Apple's use of diagnostic and usage data from your phone. Tap Continue.


App Analytics help app developers make improvements to their products. To share feedback with them tap Share with App Developers, or Don't Share if you'd rather not.

It might take a while to restore all of your data, depending on how much stuff you have backed up. When it's done, your phone's set up and ready for you to start using it.

Option 2: Syncing your iPhone with an iCloud backup


If you've already set up your phone and want to recover your saved data from iCloud, you'll need to sign into it from the Settings menu.

Signing into iCloud isn't the same as restoring from a backup, because it won't download things like your messaging history to your iPhone - you'll be able to get your iCloud photo library, phone contacts, and other data. If you want to restore your iPhone from a backup, you'll need to reset it by going to Settings General Reset Erase all content and Settings, then follow our iPhone set up as new guide.

Here's how to sync your phone to your iCloud account.

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On your Home screen, tap on the Settings menu.


Tap Sign in to your iPhone.


Fill in your Apple ID and password, and tap Sign in in the top-right.


Your phone will start to sign into iCloud.

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If you've got Touch ID and a passcode set up, you'll be asked to put in your passcode. It'll be used as an extra bit of security for your iCloud account.


After you've put in your code, it'll carry on signing into iCloud.


When it's signed in, tap iCloud.


Use the switches to turn on the things you want to sync with iCloud.

Once you've picked the bits you want, it'll all start syncing with your phone.

Your phone is now set up, and ready for you to start using it. If you want some help from a Team Knowhow Expert, get in touch with us here.

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