Alcatel U5 Setup & User Guide

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Get your Alcatel U5 set up and working the way you want with this guide. We take you through inserting the SIM, setting up email accounts, connecting to Wi-Fi and everything else you need to know to get started with your new phone.

Step 1: Inserting your SIM and memory card

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You'll need to insert a SIM card into your Alcatel U5 before you turn it on. The Alcatel U5 takes a micro-SIM, which you may have received with your phone. If you don't have a micro-SIM, your mobile network provider can send one to you.

Follow these steps to insert the SIM and microSD card into your Alcatel U5.

 
 
 
 
U5 insert SIM
1.

Take the metal pin from the box and push the pointy end into the pinhole on the left edge of your phone.

2.

The tray for your SIM card will eject. The SIM sits in the slot on the right of the tray, and a microSD card sits in the slot on the left.

3.

Place the SIM on the tray, line up the cut corner of the SIM with the tray then push it back into the phone.

4.

To add a microSD card, place it on the tray and make sure the metal contacts are facing down - towards the back of the phone. Slide the tray back into the phone.

Step 2: Completing the Alcatel U5 Setup Wizard

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Now you've installed the SIM card, you're ready to set up your Alcatel. Press the Power button on the right-hand edge of the phone for two seconds - until the screen lights up.

When the phone turns on, you'll see the first screen of the 'Setup Wizard' - a series of steps that help get the Alcatel U5 ready to use. To make things less confusing, we explain each step and screen you'll see along the way.

 
 
 
 
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1.

Pick your language. Tap English (United Kingdom) if you want to use something different, then press the yellow circle.

2.

Connect to Wi-Fi to make sure your phone can download everything it needs to. Tap the name of your network.

3.

Type in the wireless password and tap Connect (it's on your router if you're not sure of it).

4.

Agree to let Google run security checks on your apps and software. This keeps malicious apps from infecting your phone.

 
 
 
 
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5.

Press No, thanks followed by Next to set the phone up as new. If you want to restoe from a different phone, choose Copy Google accounts... instead.

6.

Add your Google account. Type in your email address and then tap Next. If you haven't got an account yet, set one up by pressing More options.

7.

Type in your password and tap Next.

8.

Accept the terms and conditions.

 
 
 
 
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Setup 12
9.

Google have some services that you can use on your phone. Read through the ones showing, tapping on any you know you don't want to use. We recommend leaving them all on.

10.

Press Next to move on.

11.

Add payment info to purchase apps, games and more through your Google account. To skip this step, press No, thanks and tap Continue.

12.

You can now add another email account. We cover this in a later chapter, so choose Not now to move on.

 
 
 
 
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13.

You can set up a lock screen now, but it can make it slower to set up your new phone. Press No, thank you and tap Skip to set this up later in our guide.

14.

Tap Skip anyway to confirm you want to set up security later.

15.

Tap Got it to complete the setup wizard and start using your phone.

Step 3: Connecting to the internet

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Lots of apps, especially social media ones, need access to the internet. These steps will help you stay connected.

Connecting to Wi-Fi

 
 
 
 
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1.

Swipe down from the very top of the phone screen and tap on the cog icon which appears at the very top.

2.

Tap on Wi-Fi.

3.

Make sure Wi-Fi is turned on by tapping the switch at the top, then tap your network name from the list.

4.

Type in the wireless password (you'll find it on the router if you can't remember it).

Setting up Mobile Internet

 
 
 
 
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1.

If your mobile internet isn't working straight away, go to Settings and choose 'More'.

2.

Tap on Mobile networks.

3.

Choose Access Point Names. These tell your phone where to look for an internet signal.

4.

Here you'll see any existing APNs. To use the correct one, tap the three dots in the top-right corner and choose Reset to default.

To turn your mobile data on and off, go to the Settings and choose 'Data usage'. In there you'll find a switch next to 'Mobile data'. Tap it to turn it on and off.

That's all there is to it. If your mobile data doesn't seem to be coming on, you might need to put some manual settings in. Don't panic - we've covered it here.

Step 4: Adding your email accounts

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If you've got more than one email account, you'll want to know how to set them up on your Alcatel U5. These steps will help.

 
 
 
 
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1.

Open the Settings menu, then choose Accounts.

2.

Tap Add account.

 

3.

Choose what type of account. It's usually 'IMAP', but it'll be 'Exchange' for work or education accounts.

4.

Type in the email address and press Next.

 
 
 
 
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5.

Type in the password for the account, then press Sign in.

6.

Choose your notification options, then press Next.

7.

On the last page, you can name the account if you want. Finish the setup by pressing Next again.

If it doesn't set up automatically, you might need some manual settings. We've covered that in our guide to email server settings.

Step 5: Setting up lock screen security

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Protecting your phone is important because you'll want to keep your information safe. These steps will help you get secure.

 
 
 
 
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1.

Go to Apps > Settings > Security.

2.

Tap Screen lock to set one up.

3.

Choose what type you want. We recommend 'PIN' or 'Password' because they're the safest.

4.

You can use a PIN when the phone first turns on, or press No, thanks if you're not bothered.

 
 
 
 
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5.

Type in the PIN or Password you want to use, then tap Continue.

6.

Type it in again to confirm it, and tap OK.

7.

Choose your notification options and press Done.

8.

Your screen lock is set now, and will activate when you lock your phone.

Adding a fingerprint

 
 
 
 
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1.

Go to Settings > Security, then tap Fingerprint.

2.

Read the security info, and then tap Continue to get started.

3.

If you've already set up security, enter your PIN or password.

4.

Find the fingerprint scanner on the back of your phone and tap Next.

 
 
 
 
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5.

Put your finger on the sensor - lift it when you feel a vibration.

6.

Once it's done, you can add more by tapping Add another, or press Done to finish.

7.

You can now see your saved fingerprint. To add more fingerprints, tap Fingerprint and repeat the steps above.

Step 6: How to download apps from the Play Store

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Downloading apps to your Alcatel U5 is done through the Google Play Store, which has millions of different apps and games you can install. We've got a whole guide to downloading apps to your phone here.

Step 7: Making calls

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Use these steps to start chatting on your Alcatel U5.

 
 
 
 
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1.
Open the Phone app from your Home screen. The Star tab stores your favourite contacts, the Clock tab stores your previous calls and the People app stores your contacts list.
2.

Press the blue number pad icon at the bottom to dial a number. Type a phone number and your contacts will appear at the top.

3.

Use the letters on the numberpad to search for a name.

4.

Press the People tab to view your contacts list, where you can type straight into a search box to find your contact.

Step 8: Sending texts and picture messages

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Texts are a quick way to get in touch with your friends and family. Follow these steps to send text and picture messages from your Alcatel U5.

 
 
 
 
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1.

Open Messages from the Home screen. This looks like a speech bubble.

2.

Tap the new message button in the bottom-right.

3.

Tap the To box, and type a person's number, or name if they're saved in your contacts.

4.

Tap Enter message, then type your message.

5.

Tap the Send arrow on the right to send the message on its way.

Sending an MMS or Picture Message

 
 
 
 
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Moto G5 Plus Email Attachments 4
1.

Tap the + button on the left of the message box.

2.

Use the icons along the bottom to choose the type of thing you want to send - an emoticon, a picture, video etc.

3.

Go through the phone to find the item you want to send, and tap it.

4.

With it attached, tap the Send arrow to get it sent.

Deleting a message thread

A 'message thread' is all the messages sent between you and a contact. To delete one:

1.

Open the Messages app.

2.

Press and hold the thread you want to delete, until a tick shows next to it.

3.

Tap the bin icon at the top to delete it.

Step 9: Sending emails and attachments

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Follow these steps to send an email from your Alcatel smartphone.

Sending an email

 
 
 
 
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1.

Open the Gmail app from your Home screen.

2.

Tap the compose button in the bottom-right corner of the screen.

3.

Tap into the To box, and start to type a person's email address or name. Some suggestions from your contacts might show up as you type - tap one to choose them.

4.

Type a Subject for your email.

5.

Type your email into the box at the bottom.

6.

Tap the arrow at the top-right to send the email.

Adding an attachment

Go through steps 1-5 above to get your email ready, then follow these steps to add an attachment.

 
 
 
 
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Email Attachments 3
1.

Tap the paperclip icon in the top-right corner, then tap Attach file.

2.

Go through the phone to find the item you want to send, and tap it.

3.

With it attached, tap the arrow in the top-right to send the email on its way.

Step 10: Setting alarms

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You can easily add alarms that can make sure you're up and about at just the right time.

 
 
 
 
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1.

Open the Clock app from the Home screen.

2.

Tap the Alarm icon in the top-left.

3.

Tap the button at the bottom.

4.

Tap the hour you want the alarm to go off, then tap the minute.

5.

Tap OK.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Repeat: choose the days you want the alarm to go off.

Ringtone: choose a sound the alarm will make.

Vibrate: choose if you want the phone to vibrate when the alarm goes off.

Label: give the alarm a name, like 'Work' or 'Doctor's appointment'.

Hopefully that should be everything you need to know about using your phone, but if you'd like any extra help, you can get in touch with our Team Knowhow Experts here.

Need some more help?

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