Alcatel Idol 4 - setting it up


We’ve written this guide to take you through setting up a new Alcatel Idol 4. We cover everything you need to get it ready for its first use, from inserting the SIM card to locking it securely.

Alcatel Idol 4 User Manual

If you're looking for the official user manual for your Alcatel Idol 4, you can find it here.


1. Box contents

Below is a list of the things you’ll find in the box when you unpack the phone.

  • Alcatel Idol 4
  • Mains power adapter
  • USB-C cable
  • Headphones
  • Information pack
  • SIM removal tool

2. Inserting your SIM and memory cards


The following steps show you how to insert the SIM card (and memory card if you have one).

Inserting the SIM and memory cards

The Idol 4 uses a Nano-SIM card.

alcatel idol 4 sim insert

Insert the SIM removal tool into the pinhole on the right-hand edge of the phone.


Push it until you feel a button click, and the SIM tray will pop out.


Place the SIM card into the tray (with the gold contact facing down). The cut-off corner of the SIM should be closest to the edge of the phone.

The hole next to the SIM card is for a MicroSD memory card, which adds more storage to your phone. If you have one, insert it into the slot with the gold contacts facing away from the screen. It’ll click when it’s in properly.

3. Completing the Alcatel Setup Wizard


Once your SIM card is installed, you’re ready to start to start setting the Idol 4 up. Hold the power button on the right-hand side of the phone until the screen lights up. Wait a few moments for it to load and the ‘Setup Wizard’ will appear.

Setting it up

The Setup Wizard helps you get the phone working the way you want. The steps it takes you through are explained below.

At any time during the setup, a pop-up might appear asking you to select your mobile network. If it does, tap the network name followed by OK. If it doesn’t, don’t worry, the phone will have sorted it itself.

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The first screen of the Setup Wizard asks you to choose your language. Pick one, then tap the yellow arrow.


Tap the name of your wireless network and enter the password (the password can be found on a sticker on your router). Choose Skip if you don’t have access to Wi-Fi or you’d rather use your mobile data to complete the setup - just bear in mind you’ll use some of your data allowance if you don’t use Wi-Fi.  


If you want to add your contacts and settings from an older Android phone, choose Copy Google... If not, select No, thanks. Tap Next.


Add your Google account details, or select Create a new account if you don’t have one - you need a Google account to download apps and use a lot of the features on the Idol 4, so it’s definitely worth doing.

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Read and accept the Terms of Service, then tap Accept.


If you want to, tap the boxes to untick the following options:

  • Backup: stores your settings and contacts in your Google account to make setting up future phones faster.
  • Communication: chooses whether or not you get promotional emails and messages from Google.

When you’re done, tap the right arrow to continue.


You can add a bank or PayPal account to Gmail to pay for apps, music, games, and other stuff. Either choose your payment option and fill in your details, or choose not now, then tap Continue.


Check that the time and date are set. Tap on the time or date if you need to change it, then tap Next to continue.

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You can add other email accounts on this screen by adding your address and password. We cover adding email accounts later in the guide so you can skip it for now if you like.


Choose Protect this device to choose how to keep your phone secured - you can choose from a pattern, four-digit code, or password that you type into the lock screen. Choose your preferred type of security or skip it to come back to it later - we cover lock screens near the end of this article.


If you've used an Android phone before, you can restore your settings and files from your Google account. Select Restore or Don't restore and follow the prompts.

The Setup Wizard is now complete. A message will appear showing you how to edit your apps and widgets. Tap Got it when you’re ready and you'll be taken to the Home screen.

Touchscreen buttons

While the screen changes depending on the app you’re using, the buttons at the bottom of the screen always stay the same.

Home (circle): pressing this returns you to the Home screen from any screen or app.

Back (triangle): takes you back one screen.

Menu (square): opens additional menus in apps or settings screens.

4. Connecting to the Internet


The set-up above connects your phone to your home Wi-Fi network. When you need to connect to other Wi-Fi networks, use the steps below.

Connecting to a Wi-fi network


From the Home screen, swipe down from the top of the screen to open the notification tray.


Tap the Settings icon (it looks like a cog or gear).


In the Wireless and networks section of the settings, tap Wi-Fi.

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If you don't see any network names, turn Wi-Fi on by tapping the switch at the top of the screen (it lights up blue when it’s turned on).


Tap the network you want to connect to.


Enter the password and tap Connect. The password can usually be found on a sticker on your router.


‘Connected’ will appear below your network's name when the phone’s online.

Turning mobile data on and off

When your phone isn’t connected to a Wi-Fi network, it accesses the internet using mobile data. Mobile internet should be switched on by default, but if it’s not (or you want to disable it for a while), you can turn it on and off using the steps below:


Swipe down from the top of screen.


Tap on the Settings icon.


On the Wireless & networks screen, tap More > Mobile networks.


In the Mobile network settings section, tap the switch next to Mobile data to switch it on or off (it lights up blue when active).

If you’re having problems connecting your phone to mobile internet, we have dedicated guides that explain how to manually connect here.

5. Setting up new email accounts


The Idol 4 gives you full access to your emails using the Mail app. The steps below work for adding all types of email, including Gmail, Hotmail, Outlook, and Yahoo! Mail.

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Open the Settings menu by tapping  the Apps button and selecting the cog-shaped icon.


Scroll down to the Accounts section, and tap Add account.


Pick Personal (IMAP) for a personal account, or Corporate if you’re setting up a work or student account. (The ‘Personal (POP3)’ option supports email from older accounts or uncommon service providers. If you’re unsure, just select ‘Personal (IMAP)’).


Type in your email address and tap Next.

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Type your password and tap Next.


Choose how often the handset checks for new email, change any other options you want to, and select Next. Frequently checking emails uses more data and battery, so once an hour is a good compromise.


Name your account and press Next.


Enter your name (this appears on other people’s phones when you send an email), and tap Done to finish the set up.

You should now see your details listed in the Accounts section.

If you’re having problems adding your email account to your phone, our in-depth guide to email server settings will help out.

6. Setting up a lock screen


We always recommend protecting your phone with a lock screen, so if you didn’t do it as part of the initial setup, you can follow the steps below to add one.

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Tap Apps > Settings > Lock screen.


Tap Screen lock.


Choose the type of lock you want to use:

  • Swipe: swipe the screen to unlock. Anyone can open the phone when this is selected, so use one of other options to keep your personal information safe.
  • Pattern: draw a pattern on the screen.
  • PIN: type a number into the keypad.
  • Password: use the keyboard to type a full password.

Choose if you want the phone to ask for the passcode when it restarts.

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Enter your pattern, code, or password when prompted and tap Continue (if you added a pattern you’ll be asked to add a PIN too in case you forget it).


Confirm your locking method and tap OK.


Choose if you want to see notifications on the lock screen.


Tap Automatically lock to change the lock screen time delay.

Now that your device it set up, you’re ready to start using it. For help using your phone, including making calls, sending texts, and setting alarms, check out our Alcatel Idol 4 User Guide. Or, if you’d like speak to someone from Team Knowhow, you can get in touch with us here.

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