Check the product sticker on the bottom of your laptop to find the model number.
To fix the problem you need to update a program called the BIOS. The steps laid out here will show you how to do this.
Click the link to open the correct support page for your laptop model:
Once on the page for your laptop model, follow these steps to fix your laptop:
Pick the Operating system from the drop-down menu.
Choose your Version.
Scroll down to BIOS and click the + symbol.
Click to Download the update labelled 'F.14 Rev.A' (15-ah models) or 'F.17 Rev.A' (15-ab models).
Leave 'Use HP Download and Install Assistant' selected and click Next.
Take note of the onscreen steps, then click OK.
When the download finishes, run the file and follow the onscreen instructions to install the update.
Hopefully, this is all the help you need. If the problem still isn’t fixed though, click here to get in touch with one of our Team Knowhow Experts.
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