Kit Guide: Fixing Windows 8 display issues


If you're having problems with the display on your Windows 8 laptop or desktop computer, this guide has a few fixes. If you're having a problem with the touchscreen not working properly, apps not loading properly, or just be seeing a black screen, don't worry – we can help!

Display problems can often be caused by broken or out-of-date graphics card 'drivers' – the software that lets your computer communicate with the display. As such, you can often fix display problems by updating or reinstalling them.

There are a few different ways to do this – so if the first fix doesn't work, try the next one.

Check Windows Update


Some driver updates can come through automatically when Windows is updated, so it's worth checking for any available Windows Updates first.


From the Start screen, open PC Settings.


On the left-hand side, click Windows Update, then click Check for Updates.


If any updates are ready, click Install to start downloading them.

Check through Device Manager


When Windows has finished updating, you'll want to check for any updates to the graphics card driver itself by looking in the Device Manager.


Click the Start button and type 'device manager' in the search box.


Click Settings, then click Device Manager.


When Device Manager opens, click the + symbol next to 'Display adapters' to open it.


Right-click on the graphics card, and click Update Driver software.


Windows will search for any updates to the drivers for your computer or laptop.


If any are found, Install them.

Check the computer manufacturer's website


Your computer manufacturer might have driver updates available on their website, which you can download and install to try and fix the problem. First, you'll need to know the make and model of your computer: it can be found on a sticker on the bottom or back of the computer, or on the original box.

To download the drivers, you'll need to go to the manufacturer's 'support page' and type in the computer's model number. You'll then be given a list of any drivers that can be downloaded for your computer: if there are any graphics or display drivers available, you'll need to download and install them.

Here are links to most of the major manufacturer support sites:

Check the graphics card manufacturer's website


If there aren't any updates on the manufacturer's website, you can try having a look at the graphics card manufacturer's website. You might not know what graphics card you have, so the steps below will help you to find out.


Right click an empty area of the desktop, and click Screen resolution.


Click on Advanced settings.


In the box that pops up, check what it says in the Adapter Type box. It should give you a model and the manufacturer (generally either nVidia, AMD or Intel). Make a note of this information.

When you've found out the make of your graphics card, use one of the links below to take you to the manufacturer's website. You'll need to search for the model number you made a note of before, and then download any available updates.

Hopefully, this is all the help you need. But if the problem still isn’t fixed, click here to get in touch with one of our experts from Team Knowhow.

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