Kit Guide: Unable to open downloaded Office documents

This guide will help you open Office documents you've downloaded from the internet, or from email attachments.

Fixing the problem


Sometimes, Microsoft Office programs, like Word or Excel, won't open files you've downloaded from the internet. To change this, there are two fixes:

Fix 1

To unlock a blocked file:

Save the file to your computer.


Right-click the file and click properties.


Choose unlock, then click OK.

Fix 2

To change the settings in Office:


Open the program that you're having a problem with (Word, Excel, or PowerPoint).


Open the File menu and click Options.


Choose Trust Center, then Trust Center Settings.


Click Protected View and untick all options.

Note: turning off these options might put your computer at risk from security threats.

Hopefully this is all the help you need. But if the problem still isn’t fixed, get in touch with one of our Team Knowhow experts here.

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