If the disc drive on your laptop or desktop PC won't open, this guide will help you fix it.
Start by restarting the computer, and then try ejecting the disc. Sometimes software can cause the drive to stick and restarting can release it. If it's still stuck, try manually ejecting it using the steps below.
To manually release the drive, look for a small hole on the front of the disc tray. Put a straightened paper clip or needle into the hole and push the small button. This will release the tray. You might need to use a thin flat object, such as a screwdriver, to gently ease it out.
Once it's free, carefully slide the tray back in and try the eject button again. If the button still doesn't work, or if there's no pin-hole to release the tray, you'll need to book the computer in for repair.
Hopefully, this is all the help you need. If the problem still isn’t fixed though, click here to get in touch with one of our experts from Team Knowhow.
If you've got an issue with any of your kit, our experts are on-call to help 24/7 - in-store, at home, or over the phone.More info
When your kit's fully broken, you need it fixed fast. Our accredited experts will get you back up and running in no time.More info