Kit Guide: Fixing problems with Norton 360

Symantec have found a problem with their Norton 360 software that can cause the screen to flicker between programs. They've released a program you can download and run to fix it.

We cover the whole process below, and give you an alternate fix if the official approach doesn't work.

Fix 1: Downloading and running the fix tool

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Fixing Norton 360 requires you to complete a four separate steps. Don't worry, they're easy to do if you follow the steps below:  

Download the fix tool

1.

Download the tool from the Norton website here.

2.

If asked to Save as... or Run, click Save as... and save the file to your Desktop folder.

Start the computer in 'Safe Mode'

1.

On your keyboard, press the Windows key + together to open the 'Run' box.

2.

Type 'MSCONFIG' into the box, and click OK.

3.

If a 'User Account Control' box pops up, click Yes.

4.

The 'System Configuration' menu will now open. Click the 'Boot' tab, and then tick Safe boot.

5.

Underneath Safe boot, click the Network tick box.

6.

Click on the OK button.

7.

On the pop-up menu, click Restart now.

Run the 'fix tool'

1.

Open the Screen_Fix file downloaded in step 2.

2.

If a 'User Account Control' box appears, click Yes.

3.

Leave the fix tool to run for a few minutes.

Return the computer to normal running mode

1.

On your keyboard, press the Windows key + together to open the 'Run' box.

2.

Type 'MSCONFIG' into the box, and click OK.

3.

If a 'User Account Control' box pops up, click Yes.

4.

The 'System Configuration' menu will now open. Click the 'Boot' tab, and then untick Safe boot.

5.

Click on the OK button.

6.

On the pop-up menu, click Restart now.

The computer should now restart back into normal mode. Use the computer as normal to see if the problem has been fixed.

Fix 2: Removing and reinstalling Norton 360

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If the fix tool above doesn't work, you can run the Remove and Reinstall tool. This will uninstall Norton, and then reinstall it.

To run the Remove and Reinstall Tool:

1.

Download the tool from the Norton Website here.

2.

Once it's downloaded, double-click the file to open it.

3.

If you get a 'User Account Control' box, click Yes.

4.

When the tool opens, click Agree.

5.

Click Remove & Reinstall.

6.

The tool will now check for the version of Norton you have. Once it has done, click Continue to start the removal.

7.

Once it has finished removing Norton, click Restart Now.

8.

Once the computer comes back on, click Yes if you get a the User Account Control box.

9.

The Norton 360 installer will now open. Click Agree & Install to begin reinstalling it.

Once finished, the Norton 360 security software should be reinstalled, and the screen flickering should have stopped.

Hopefully that’s fixed it. But, if you’re still having problems, click here to get in touch with one of our Team Knowhow experts.

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