Kit Guide: Fixing 'Printer Offline' problems

If your wireless or network printer is showing as offline, there are a few things you can do to fix the problem.

Follow the steps in this guide to get your printer back online.

Restarting the printer or router

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Sometimes restarting the printer or router can fix the problem.

1.

Unplug the printer, and the router from the mains for 20 seconds.

2.

Plug them back into the mains. Your router should turn back on automatically.

3.

Turn the printer back on.

Test printing something from your computer again. If it's still not working, try the fix below:

Removing and re-adding the printer

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The steps to removing a re-adding a printer are a little different depending on the computer you have.

Windows:

1.

On your keyboard, press the Windows key + R to open the 'Run' box.

2.

Type 'control printers', and press OK.

3.

Right-click the offline printer, and click Remove, or Remove device.

4.

Once the printer is removed, click the Add printer button at the top.

5.

Click Add a network, wireless or Bluetooth printer.

6.

Windows will search for printers on your network:

  • If you see your printer, click it, and select Next.
  • If your printer doesn't appear, click The printer I want isn't listed. Select Add a printer using a TCP/IP address or hostname, type the printer's IP address and click Next.
7.

Windows should now set-up and add the printer.

8.

Give the printer a name if you want, or leave it as the default name, then click Next.

9.

The printer has now been added. Click Print test page to try printing a document.

10.

Click Finish to close the add printer box.

Mac:

1.

Click the Apple logo in the top left corner, and click System Preferences.

2.

Click Printers & Scanners.

3.

Click the offline printer.

4.

Click the - symbol at the bottom to remove the printer.

5.

When the printer is removed, click the + button in the bottom-left corner.

6.

If you see your printer in the list, click it and it will be automatically added.

7.

If your printer doesn't show, your Mac will perform a more thorough search for network printers:

  • If your printer appears in the list, click it, and then click Add.
  • If the printer isn't found, click IP at the top. Type the IP address of the printer into the Address box, then click Add.
8.

Your Mac will now install the printer.

9.

Once installed, try printing a document.

Hopefully, this is all the help you need. If the problem still isn’t fixed though, click here to get in touch with one of our Experts from Team Knowhow.

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