Kit Guide: Fixing network connection problems on Windows 10 computers

If you're having problems with your Wi-Fi connection, this guide will help you fix some of the most common problems on Windows 10.

Connecting to Wi-Fi for the first time

squiggle

When you first connect to a network, you'll need to do it manually. After that, your computer will remember the network and connect automatically.

1.

From the Home screen, click the Wi-Fi icon, which looks like a fan at the bottom-right of the screen.

2.

Click the network you want to connect to.

3.

Type the network password into the box (it's usually on a sticker on your router).

4.

Click Connect.

Fixing connection problems

squiggle

Before following any of these steps, check your Wi-Fi is turned on by clicking the Wi-Fi icon at the bottom of the screen. The Wi-Fi switch should be in the 'on' position.

Step 1. Resetting the router

1.

Press the power button on the router to turn it off, or unplug it if it doesn't have a power button. Leave it off for at least one minute.

2.

Turn it back on, and wait for it to connect to the internet, this can sometimes take a few minutes.

Step 2. Resetting your Wi-Fi connection

Windows computers will always try to connect to a known Wi-Fi network. If any settings on the router have changed or updated, this could cause problems. Follow these steps to reset the connection:

1.

From the Desktop, click the Wi-Fi icon.

2.

Right-click the network name, and click Forget connection.

3.

When the computer has disconnected from the Wi-Fi, click on the name of your network again.

4.

Tick Connect automatically, and then Connect.

5.

Type the Wi-Fi password, and click Next.

Step 3. Resetting internet protocol

If your computer says it's connected to the internet but you're seeing a message saying 'This page cannot be displayed', resetting the internet protocol should fix this, here's how to do it:

1.

Press the Windows Key and X to open the 'WinX' menu.

2.

Click Command Prompt (Admin).

3.

Type 'netsh int ip reset' into the black box that appears, then click Enter.

4.

You'll see a message asking you to restart your computer, click restart.

Step 4. Resetting all internet settings

If steps one to three haven't worked, try resetting all internet settings:

1.

Press the Windows Key and X to open the 'WinX' menu.

2.

Scroll down and click Command Prompt (Admin).

3.

Type the following into the black box and press Enter after each one:


netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

4.

Restart the computer.

Hopefully, this is all the help you need. If the problem still isn’t fixed though, click here to get in touch with one of our Team Knowhow Experts.

Need some more help?

My default image

Expert Support

If you’ve got an issue with any of your kit, our experts are on-call to help 24/7 - in-store, at home, or over the phone.

More info
My default image

Expert Repair

When your kit’s fully broken, you need it fixed fast. Our accredited experts will get you back up and running in no time.

More info