How to fix a corrupt Google Chrome profile

If you see one of the following errors when opening Google Chrome, the steps below will help you fix the problem.

The problem

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If you have this problem, one of four things will happen:

  • Error message - 'Your profile could not be opened correctly'
  • Error message - 'Your profile can not be used because it is from a newer version of Google Chrome'
  • Chrome opens but your account or settings aren't available.
  • Chrome opens to a blank screen, or closes itself immediately.

This is usually caused by a corrupt profile, but can also be down to corrupt settings or 'extensions'. Extensions are small programs that can be added to Chrome to customise its appearance or let it do more things.

The fixes listed here need Chrome to be closed completely, with nothing running in the background. We'll show you how to do this, then take you through our recommended fixes in the order you should try them.

Close Chrome

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Follow these steps to fully close Chrome. You'll need to do this after each fix too.

Closing Chrome completely

On a Windows computer:

  1. Click the X in the top corner of the Chrome window.
  2. Open the task tray in the bottom right corner of the screen by clicking the up arrow, and check the tray for a Google Chrome icon. If it isn't there, you can move on to the fixes.
  3. Right-click on the Chrome logo and click Let Google Chrome Run in the background. This should remove the icon and close Chrome completely.

On an Apple Mac:

  1. In the menu bar in the top-left of the screen, click Chrome.
  2. In the menu, click Quit Google Chrome.

Remove all Chrome extensions

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Profile errors can often be caused by Google Chrome extensions. Follow these steps to remove them.

1.

Open Google Chrome, dismissing any error messages.

2.

Click Menu (three dots) in the top right corner, and then click Settings.

3.

Click Extensions on the left of the window.

4.

You'll see a list of all the Chrome extensions installed on your computer. Click the dustbin beside each one in turn to remove it, until the list is empty.

5.

Quit Google Chrome fully.

6.

Try opening Chrome again.

Run the Chrome Cleanup Tool

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This fix is for Windows computers only. If you have a Mac, skip this and go to fix 3.

1.

Click the link to download the Chrome Cleanup Tool.

2.

When it's downloaded, run the tool.

 

3.

Once the tool finishes, try opening Chrome again.

Reset Google Chrome

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This will reset Google Chrome to its default settings, but won't delete your data.

1.

Open Google Chrome, dismissing any error messages.

2.

Click Menu (three dots) in the top right corner, and then click Settings.

3.

Scroll to the bottom, and click Show advanced settings.

4.

Scroll down to the bottom of the advanced settings, and click Reset Settings.

5.

Click the Reset button to confirm.

6.

When this has finished, close Chrome completely then restart it.

Remove all profiles

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A profile is created when any user signs into Chrome. Removing a profile will also remove that user's saved passwords, bookmarks and history.

1.

Open Google Chrome, dismissing any error messages.

2.

Click Menu (three dots) in the top right corner, and then click Settings.

3.

In the People section you'll find a list of profiles. Click one to highlight it, then click the Remove button, and repeat this for each user profile listed.

4.

Quit Chrome completely, then restart it.

Manually remove the default profile

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You might have to remove the default user profile, which will remove all user settings. To do this:

1.

Go to the Chrome User Data folder:

  • On a Windows computer, press the Windows Key + R. Click into box, then type: %LOCALAPPDATA%\Google\Chrome\User Data\ and click OK.
  • On a Mac, open Finder by clicking the icon on the left of the Dock. On the menu bar at the top of the screen, click Go > Go to Folder. Type: ~/Library/Application Support/Google/Chrome/ and click Go.
2.

When the folder opens, right click on the Default folder, and click Rename. Change the name to Backup Default. This will make Chrome create a new Default profile and ignore the old one.

3.

Close this folder, then open Chrome again.

As Chrome is now using a brand new profile, it should open correctly.

 

Hopefully, this is all the help you need. But if the problem still isn’t fixed, click here to get in touch with someone from Team Knowhow.

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