Fixing the Start Menu in Windows 10 if it doesn't open

If you're clicking the Start button and it doesn't open the Start menu, but you're able to click on other items as normal, we’ve written a guide that’ll help fix the problem.

Restarting the computer

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If it's the first time this has happened, then you might need to restart your computer.

Press the Ctrl, Alt and Delete buttons at the same time. On the Ctrl-Alt-Del menu, click the power button in the bottom right corner, and click restart.

If the computer isn’t responding, hold the power button down for around 5 seconds until the computer shuts down, then press the power button again to turn it back on.

If it’s still happening, try the fix below.

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If the problem is carrying on after restarting, you may have a corrupt Start Menu. Microsoft have released a tool to try and automatically fix problems with it:

1.

Open your web browser and download the Start Menu Troubleshooting tool here.

2.

Run the tool and follow the on screen prompts.

3.

When it has finished, restart your computer.

4.

When the computer is turned back on, check if the problem is fixed.

Create a new user account

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The next step is to create a new Windows user account on the computer. This uses a program called the Command Prompt, where you will have to type in commands, followed by pressing Enter on your keyboard. This will create a new user account on your computer, but the name will need to be different to your current one. In the commands below, replace {username} with the name you want for the new account.

Step 1: Create a new user account

1.

On your keyboard, press the Windows key + X, then choose Command Prompt (Admin).

2.

A ‘User Account Control’ prompt might appear. Click Yes to continue.

3.

In the Command Prompt, type each command, then press Enter:

  • Net user {username} /add then press Enter.
  • Net localgroup administrators {username} /add and press Enter.
4.

Close the Command Prompt box.

5.

Press the Windows key + X buttons again, then choose Shut down or sign out, then click Sign out.

6.

You'll see a list of user accounts on your computer, click on the new username to sign in. As this is a new account, it'll take a little longer than usual to sign in.

When you've signed in, you should able to use the Start menu as normal. If it's working fine on this account, then follow the next steps to move all your data across to this new account.

Step 2: Copying your files and documents to the new profile

Now that you have a new account, you'll need to move any data from your old user account to the new one, and then delete the old account. The steps below will guide you through this. For all of this you need to be logged in to the new account.

1.

Open the File Explorer by clicking the yellow folder icon along the bottom of the screen, or pressing Windows key + E.

2.

When Explorer opens, click This PC in the column on the left.

3.

Double-click on Windows (C:) on the right hand side of Explorer.

4.

Double-click the Users folder.

5.

Double-click the old username folder. If you get a box that says you need permission to access the folder, click Continue.

You'll now be looking at all the folders from your old account.

 

6.

Click the Home tab at the top, then click Select all on the right.

7.

Click Copy to > Choose location....

8.

In the ‘Copy Items’ box that pops up, click the new user account name, then click Copy.

9.

If you see a ‘Replace or Skip Files’ box, click Replace all files in the destination.

9.

If you see a ‘File Access Denied’ box, tick the box next to ‘Do this for all current items’, then click Continue.

All the files will be copied from the older user folder to the new one.

Step 3: Deleting the old user account

Now that you have a working account with all your files in it, we can remove the old user account.

1.

Right-click on the Start button, and click Control Panel.

2.

Click User Accounts, then Add or remove user accounts or Manage another account.

3.

Click on the old account, then click Delete the account.

4.

You'll be asked if you want to keep the files from the account. If you are happy that you have everything you need from it, press Delete Files. if you're not too sure, click Keep Files - they can always be deleted later on if they need to be.

5.

Press Delete Account.

The account will now have been removed.

Hopefully you're sorted, but if you're having any problems with your kit, click here to get in touch with our Team Knowhow Experts.

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