Kit Guide: Fixing printing problems when McAfee Livesafe is installed in OS X

If you're using OS X and have McAfee Livesafe installed, you might have some problems printing. This can happen when your McAfee firewall is set to public, and so it blocks some information (like your documents) from being sent over the network.

Fixing the problem

To fix this problem you'll need to change the firewall type to a 'home network':


Click the McAfee icon in the menu bar, then click Internet Security Preferences.


Choose Firewall, then click the padlock icon to unlock the 'preferences' panel.


Type the administrator password.


Click Public and change this to Home or Work on the drop down menu.


Close the window to save the changes.

You should now be able to print normally.

Hopefully, this is all the help you need. If the problem still isn't fixed though, click here to here to get in touch with one of our Team Knowhow Experts.

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