Protect your mobile phone from the worst life can throw at it with comprehensive insurance and Expert Support for your kit from Carphone Warehouse.
The expert service partner for
A simple and easy claims process in-store
A replacement mobile delivered within 72 hours of your claim being accepted
Expert Support 24/7, 365 days a year, for all your tech troubles
Your phone is more than just a way of making calls: it’s at the centre of your work, family and social life. That’s why it’s worth protecting your phone with our Mobile Complete insurance – the best way to defend your phone from anything life can throw at you.
Mobile Complete protects your phone from theft, loss and damage, including liquid damage. It doesn’t even matter if it’s out of warranty – with Mobile Complete, you’re still protected.
And when something does go wrong, we’ll aim to enure you’ve got a replacement mobile delivered within 72 hours following acceptance of your claim, so you can get on with your life with minimal disruption. And in the meantime, our repair experts will be hard at work bringing your own phone back to life.
But we’re not just on hand for breakdowns. You’re also covered by our Expert Support – offering comprehensive technical support and advice, over the phone or in-store, whenever you need it.
In short, there’s no better way to protect yourself from all kind of mobile mishaps – see below for more info.
Our cover includes
Our cover doesn't include
Making a claim
If you need to make a claim, simply visit your local Carphone Warehouse store – you’ll find the nearest one to you through our Store Locator.
Alternatively, you can phone our call centre on 1800 806 200 between 9am and 6pm Monday to Friday, and 10am and 6pm on Saturday. And don’t forget: you can also email us or just check in at firstname.lastname@example.org.
If your device breaks down or is damaged, you must bring it to any Carphone Warehouse store, and your device will then be sent away to be repaired. If it can't be repaired, or is deemed beyond economical repair, we will replace it in line with the terms and conditions of your policy. See section 'Claims – Making a claim'.
Team Knowhow is a trading style of The Carphone Warehouse Limited, which is regulated by the Central Bank of Ireland.
If you've already got a Mobile Complete or another mobile insurance policy, you can view your policy details or contact us with any queries using the links below.
Need to get in touch about your insurance? Make your selection below and fill in the form – we'll do the rest.