Mobile Complete


Protect your mobile phone from the worst life can throw at it with comprehensive insurance and Expert Support for your kit from Carphone Warehouse.

The expert service partner for

Carphone Warehouse logo
Mobile Complete prices 
  • A simple and easy claims process in-store

  • A replacement mobile delivered within 72 hours of your claim being accepted

  • Expert Support 24/7, 365 days a year, for all your tech troubles

Your phone is more than just a way of making calls: it’s at the centre of your work, family and social life. That’s why it’s worth protecting your phone with our Mobile Complete insurance – the best way to defend your phone from anything life can throw at you. 

Mobile Complete protects your phone from theft, loss and damage, including liquid damage. It doesn’t even matter if it’s out of warranty – with Mobile Complete, you’re still protected. 

And when something does go wrong, we’ll aim to enure you’ve got a replacement mobile delivered within 72 hours following acceptance of your claim, so you can get on with your life with minimal disruption. And in the meantime, our repair experts will be hard at work bringing your own phone back to life. 

But we’re not just on hand for breakdowns. You’re also covered by our Expert Support – offering comprehensive technical support and advice, over the phone or in-store, whenever you need it. 

In short, there’s no better way to protect yourself from all kind of mobile mishaps – see below for more info.

Full terms & conditons

Need to make a claim?

Just pop into your nearest Carphone Warehouse store, and we'll take care of it: Store Locator.

You can also speed things along by printing and filling in our claim form beforehand: claim form (PDF).

Our cover includes

  • Damage to your phone, including liquid damage that affects how the phone works 
  • Theft & loss 
  • Breakdown of your phone after the manufacturer’s or Team Knowhow's warranty expires 
  • Accessories costing up to €300 purchased from Carphone Warehouse that are stolen, lost or damaged at the same time as your phone
  • Worldwide cover 
  • 24/7 Expert Support and advice over the phone to help with setup, customisation & sync, consultation, data transfer and troubleshooting 
  • Remote assistance – our experts can connect straight to your smartphone to fix problems. Compatibility and functions are dependent on operating system, mobile and connection 


Our cover doesn't include 

  • Any claim for theft or loss that occurs whilst the user has deliberately left the phone unattended and unsecured 
  • Any claim for theft from an unattended vehicle, unless the vehicle was locked and the phone concealed from view 
  • The excess you need to pay towards any claim – although there's no excess on breakdown 
  • Any claim when you haven't paid your premiums 
  • Any claim for unauthorised use
  • Other exclusions & exceptions apply – see our full insurance terms and conditions here.


Making a claim 

If you need to make a claim, simply visit your local Carphone Warehouse store – you’ll find the nearest one to you through our Store Locator.

Alternatively, you can phone our call centre on 1800 806 200 between 9am and 6pm Monday to Friday, and 10am and 6pm on Saturday. And don’t forget: you can also email us or just check in at

If your device breaks down or is damaged, you must bring it to any Carphone Warehouse store, and your device will then be sent away to be repaired. If it can't be repaired, or is deemed beyond economical repair, we will replace it in line with the terms and conditions of your policy. See section 'Claims – Making a claim'. 

Team Knowhow is a trading style of The Carphone Warehouse Limited, which is regulated by the Central Bank of Ireland.


Mobile Complete prices


Mobile Complete



per month

For full pricing details, Terms & Conditions and more information about Mobile Complete, take a look through the PDF booklet below.


Mobile Complete (PDF)


How to buy



You can buy Mobile Complete when purchasing your new phone at any Carphone Warehouse store – or by returning to the store within 30 days of purchase.
Store Locator


Existing customers


If you've already got a Mobile Complete or another mobile insurance policy, you can view your policy details or contact us with any queries using the links below.

Contact us

Need to get in touch about your insurance? Make your selection below and fill in the form – we'll do the rest.

Change personal details

Make a complaint

Other claims issues

T&Cs and policy details

Looking for your Plan's terms and conditions? Simply use the links below:


Latest T&Cs (PDF)

Full T&Cs