Mobile Trade-in FAQs
We’ll trade in both working and faulty phones, but they must meet some simple criteria to be accepted.
Working phones must:
Non-working phones must:
However, we will accept handsets that are water damaged, won't power up/work properly or have a chipped or cracked screen, case or buttons and includes battery.
We can trade in a huge range of handsets, including smartphones from major brands like:
If you’ve placed your trade-in order, but haven’t yet posted your device, you can change your mind and choose not to send it. However, this means you won’t be able to trade in this device with us in the future.
If you have any questions about your trade-in, give us a call on 0870 087 0168.
Postage-paid packages can take up to two working days to arrive. If you still haven’t received it after this time, give us a call us on 0870 087 0168 and we’ll send you another one.
Once you’ve traded in your device, we pass it on to a third party so it can be re-used. Handsets are checked, all the data is wiped and most are then sent to developing markets where mobiles phone use is growing rapidly.
Once your device has been successfully traded in, we’ll pay you the value of your device by direct bank transfer. This means the money will reach your account within three working days of us receiving your item. If you’d prefer a cheque, just let us know.
There are two easy ways you can trade in your device:
Online - Use our quick and easy trade-in calculator to get an instant quote for your old phone. We'll then send you a pre-paid postage envelope – just pop your phone in and send it back to us. Finally, once we've received your phone and checked it over, we'll pay the quoted price straight into your bank account.
In-store - You can bring your phone into any Carphone Warehouse store and we’ll tell you how much it’s worth. We’ll pay you by direct bank transfer, so you can take the amount off any replacement device you buy in store.
Unlike many of the other phone recycling outfits we guarantee to pay the agreed quote (assuming the phone is in the stated condition of course!). If for any reason we believe the phone is in a different condition to specified we can return the phone to you free of charge.
Once you have requested a phone pre-paid mailing package we will mail it to the delivery address you specify, and you simply put the phone into the post and once we receive your phone and ensure it is in the stated condition we will process payment to you on the same day.
As soon as we receive your phone and ensure it is in the stated condition we will process payment to you on the same day. If you have chosen to be paid by bank transfer you will receive this in 3 working days.
We can pay you via bank transfer directly into your bank which you will receive in 3 working days, or we can send you a cheque if you prefer.
Your existing phones Trade-in value could help you buy out your current contract early, letting you upgrade your phone early without any penalties.
As well as working phones we also pay cash for all types of broken phones, including phones that don’t turn on or have moderate damage such as a broken screen or damaged casing. We can recycle for free any phones which have been extensively damaged, such as where the casing is smashed, or the internals are exposed.
We buy all phones and tablets whether or not they were bought from Carphone Warehouse.
We buy phones from all networks whether or not you bought the phone from Carphone Warehouse.
We recommend you do a factory reset on the phone before you send it in, and we also back that up by wiping the phone as part of our recycling process.