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Delivery, Track it & installation issues

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Query details

Your Track It number is likely to be either a 10 digit number starting with 74, or 6 digits if you're looking for a repair.

If your kit is being delivered by one of our trusted partners, your Track it number should be in one of the formats below:

  • Royal Mail (example reference: JVNNNNNNNNNGB)
  • DPD (example reference: 1550 NNNN NNN NNN)
  • UK Mail (example reference: M762048NNNNNN)

Please provide details