FAQs

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If your question's about a mobile repair, take a look at our FAQs or choose how to contact us below.

Mobile Repair issue FAQs

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Do I have to do anything before I bring my phone in to get repaired?

To keep your data safe and make sure your phone is repaired as quickly as possible, please check the following checklist before coming into store:

  • Back up your phone
  • Remove any screen locking passcode
  • If you have an iPhone with 'Find My iPhone' (FMIP) enabled, either disable it, or have the password available
  • Remove any Micro SD storage card (if applicable)
  • Charge your battery

We also recommend you bring a spare phone with you, so you can stay connected. If you don't have a spare phone we offer a number of low cost phones that you can purchase when you drop off your phone for repair.
 

Why get your mobile phone fixed by us?

We run one of the largest and most sophisticated mobile phone repair facilities in Europe, fixing more than 30,000 smartphones every month. As well as fixing common issues such as screen replacements due to impact damage, we also can fix less common problems, including manufacturer warranty issues.

How long will my phone repair take?

Depending on the make and model of your phone our Repair & Service Centres will usually be able to fix your phone on-site, usually on the same day providing the required part is available in store. Some models do need to be sent away to be repaired and this can take several days.

On occasion a repair will take longer than usual. Reasons can include the part is not in stock in-store, or we have to send your phone way for repair to our central repairs workshop or, on occasion, back to the manufacturer. We will be able to give you an indication of how long your phone will be take to be repaired if we are unable to complete your repair instore.

Which phone brands can you repair?

We are manufacturer accredited to repair most major brands including iPhone, Samsung Galaxy, Sony, HTC & LG phones both under and outside of warranty. You can drop into your local store to check if your make and model is repairable and get a free quote.

Can I track my phone repair?

When you bring your phone in for repair with us you can track the status of your repair online with our phone repair tracker - so you always know where your device is, what we're doing with it, and how long until it is ready to collect.

Click here for more information.

Do I need to have bought my mobile phone from Carphone Warehouse?

No - we fix most makes and models of phones, on all networks, even if they weren't bought from Carphone Warehouse. If you haven't bought your phone from us, remember to bring in your receipt.

Am I able to get my phone fixed under warranty?

If your phone develops a manufacture fault while still under warranty, and is otherwise undamaged, we will be able to complete a repair under your new phone warranty.

If your phone has been damaged, for instance impact or water damage, this may invalidate your warranty repair and the repair may then become chargeable. If you choose to have a chargeable repair by us and your phone then develops a warranty fault you are still covered by your manufacturer’s warranty.

Please note that you may lose any data and stored on your handset therefore if it can you should back up your data before sending the handset in for repair.

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0800 276 1373