FAQs

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Repair & Support Plan FAQs

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Why should I register my Repair & Support Plan online?

Once you've registered, you'll be able to:

  • View your current Repair & Support Plans and look through the uncluded benefits (this includes product protection brought through Mastercare and Tech Guys).
  • View kit you've purchased from Currys PC World that's not currently protected by a Repair and Support Plan.
  • Buy a Repair & Support Plan for any eligible products.
  • Renew an existing Repair & Support Plan if it's ending soon.
  • Reinstate a Repair & Support Plan if it's recently expired.
  • Update your address and other contact details.
How do I create an online Repair and Support Plan?

1. You can register by either:

a. Entering the reference number and your surname from the letter we sent you

b. Typing your surname and the receipt number, store number and purchase date from your Currys PC World receipt

c. If you don't have any of the above, you can call us on 0344 561 1234 and our experts will help you find the information you need to register on the website.

2. For help finding out the information above, click the Can't find your details? located below the registration fields above on the registration page. When you've entered these details, click Continue.

3. Next, just fill in a few details about yourself and click Continue.

Please note: Your username will be the email address you provided during registration. Please keep this handy for future reference.

I can't remember my email or password - what do I do?

Forgotten username:

This will be the email address that you registered with us. If you remember registering with us, but can't remember the email address you used, please call our team on 0344 561 1234.

Forgotten password:

If you can't remember the password you created when you registered, please call us on 0344 561 1234.

How to add a Repair & Support Plan

You can add a Repair & Support Plan to a product you've purchased from Currys PC World from within the My Plans tab.

If a product isn't already protected by a Repair & Support Plan, you'll see an Add a plan button. Click this to see the options available.

Next, choose the length of support you need, then select a suitable payment method. Once you're happy with your selection, click Continue.

The next page will show you your purchase summary, terms & conditions and key exclusions. When you're happy, click Pay now to be taken to the payment page.

Enter your card or bank details, then press Submit - you should then see a confirmation to let you know it's all gone through properly.

You can then click Back to my plans to see your newly added Repair & Support Plan.

How to renew a Repair & Support Plan

You can renew your Repair & Support Plan 60 days before its expiry date and for up to 60 days after. To do so, visit the My Plans tab. If you have a plan that's eligible, you should see a Renew now button. Click it to see the available options.

Choose the length of support you need and then select a suitable payment method. Once you're happy with your selection, click Continue.

The next page will show you your purchase summary, terms & conditions and key exclusions. When you're happy, click Pay now to be taken to the payment page.

Enter your card or bank details, press Submit and wait for the confirmation to let you know it's all gone through properly.

You can then click Back to my plans to see your renewed Repair & Support Plan.

How to change your address and contact details

You can change your address, email and phone number from within the My details tab. Make sure you remember to confirm any changes by entering your password at the bottom of the form before clicking Submit.

How to change your password

You can change your password from the My details tab.

From there, click the Change my password link. In the box that appears, enter your current password to confirm your identity, then provide your new password twice. Finally, click Confirm.

How to change your payment details

For security reasons, you can only change or update your bank details by phoning us on 0344 561 1234. Once your details have been changed, we'll send you confirmation through the post.

I can’t see all the products I’ve purchased / protected with a Repair & Support Plan?

If it was a recent purchase, it can take up to 24 hours for products purchased from Currys PC World to show in your online account.

Your products will only be listed if they:

  • Are currently protected with a Repair & Support Plan
  • Are not more than 12 months out of the manufacturer's guarantee period
  • Were previously protected by a Repair & Support Plan that has expired within the last 90 days

Another reason why your product might not be showing is because the details taken at time of purchase are different from the details you registered with. In some cases, you may need to register separately for a different product. This can happen if we have more than one address on record for you, or if your name is recorded slightly differently, i.e. J Smith rather than John Smith. If this is the case, you can register another account using the receipt details for your purchased product or just call us on 0344 561 1234 and we'll get it sorted.

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Sat: 9am to 6pm
Sun: 10am to 5pm