To accept this and continue using the site, press Accept & continue.
From getting your kit home to setting it up, we can help.
When something goes wrong with your kit, we can pick up the pieces.
Whatever life throws at you, we'll protect your most important kit.
From upgrades to trade-ins, we can save you time and money.
If you need to make a claim with your Mobile Complete plan, we're standing by to get it sorted.
Drop us a message below and we'll be in touch within 24 hours of receiving your completed form.
It's very important that you do the following before submitting your claim:
Report the incident to the police and obtain a Loss Reference Number
Contact your Network Provider and blacklist your mobile phone
Both of these will be verified prior to your claim being accepted, and we may ask you to provide written evidence of either.
Online Loss claim form
Please be aware that deliberately providing false information as part of your claim is a crime. Team Knowhow are committed to protecting our customers by identifying and investigating fraudulent claims. The details of fraudulent claims may be passed to the police and other relevant authorities, and may also be placed on a register of claims through which insurers share information.
Please read this declaration carefully and then tick the box beneath to confirm that you have read and understood it:
The information I provide in support of my claim is true and accurate to the best of my knowledge, whether I, the policyholder, or someone on my behalf, completes the claim form. I understand that The Carphone Warehouse may ask for further information in support of my claim. I agree to provide any further information if requested.
*Indicates mandatory field
Please enter title
Please enter first name
Please enter last name
Please enter email address
Confirm email address
Email address does not match
Best number to contact you
Please enter contact number
Please enter house number
Address line 1
Please enter address
Address line 2
Please enter town/city
Please enter postcode
Please select a security question
Security question answer is invalid
Please enter policy number
Please enter IMEI number
Describe IN DETAIL everything that happened from when the mobile phone was last seen, until you started this claim?
Please describe in detail
Who was using the mobile phone at the time?
Please select one of the options
When was the phone last seen by the user of the phone?
Please choose a date
What date was the policyholder told that the mobile phone was missing?
Approximately what date and time was the mobile phone last used?
Please tell us when the mobile phone was last used
What was the phone last used for?
Was the mobile phone with you/the user at the time of the incident?
If you could not see the phone at the time, what was obstructing your view of the phone?
If you could not see the phone at the time, was it left with someone known to you?
Is the mobile phone lost because it's unrecoverable/unreachable?
Was the loss of the mobile phone intentional?
Did the incident occur in the UK?
What date did you leave the UK?
What date did you return to the UK?
Was the incident reported to the police or relevant authority?
What date was the incident reported to the police?
Which police station/website was the incident reported to?
Was a lost property reference number provided?
Please confirm the lost property reference number
What network was the phone connected to?
Please tell us what network the phone was connected to
What telephone number was used with the phone?
Please enter telephone number
Was it a contract SIM card or pay as you go SIM card?
Was the incident reported to the network?
What date was the incident reported to the network?
Did any accessories go missing with the phone?
Were these accessories purchased from Carphone Warehouse?
What accessories were stolen with the phone?
Any other information you would like to include?