Loss claim

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If you need to make a Loss claim with your Mobile Complete plan, we're standing by to get it sorted. Contact us below and we'll be in touch as soon as possible.

This page is for making a new claim. If you have a query, update, or wish to provide information to support an existing claim, please visit this page.

What to do before you make a claim

If your phone has been lost, you’ll need to report the incident to the police and obtain a loss reference number before your claim can be submitted. Make sure you have this before getting in touch.

You’ll also need to have blocked your number with your network. Both this and your loss reference number will be verified before your claim is accepted, and we may ask you to provide written evidence of either.

You can also try using your phone’s tracking to see if you can find it. We’ve got guides for how to do this on iPhones and Android phones here:

How to make a claim

To make a loss claim online, use the link below and fill out the form. We’ll get in touch within 24 hours of receiving your completed form. This form is only for Team Knowhow Mobile Complete customers who purchased through Carphone Warehouse.

Before getting in touch, make sure you have these bits handy:

  • Your personal details
  • Your Protection Plan number (shown on your certificate)
  • Purchase date of your phone
  • Loss reference number from the police

You’ll also need to have blocked your number with your network. Both this and your loss reference number will be verified before your claim is accepted, and we may ask you to provide written evidence of either.

Please be aware that deliberately providing false information as part of your claim is a crime. Team Knowhow are committed to protecting our customers by identifying and investigating fraudulent claims. The details of fraudulent claims may be passed to the police and other relevant authorities, and may also be placed on a register of claims through which insurers share information.

How would you like to make a claim?

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Online

Get your claim started online using our form.
Claim online

Over the phone

Rather talk in person? Our experts are standing by to help. Give us a ring today and we'll get you sorted.

0800 049 0221

Mon–Fri: 8am to 8pm
Sat: 9am to 6pm
Sun: 10am to 5pm