GeekSquad Enquiries

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Got a general enquiry about your GeekSquad policy? Choose how to contact us below and we'll do the rest.

Notice: GeekSquad & Carphone Customers


As of 20th June 2019, Geek Squad Insurance will be known as Team Knowhow Insurance.

Whilst things may look a little different, nothing’s changed regarding the level of cover you receive or the premiums that you pay.
FCA Investigation into Historic Geek Squad Mobile Phone Insurance Selling

The Financial Conduct Authority has concluded an investigation into historic Geek Squad Mobile Phone Insurance selling processes in Carphone Warehouse stores. The FCA’s investigation has focussed specifically on selling processes between December 2008 and June 2015 and has found some areas where, in that period, they consider that Carphone Warehouse did not meet expected standards.

As a result of these findings, the FCA has imposed a fine on the company.

It’s clear that in a number of cases between 2008 and June 2015 we didn’t meet the standards our customers expect and - as the FCA has acknowledged - since 2015, Carphone Warehouse has made significant improvements to its sales processes, complaints handling and monitoring. Carphone Warehouse has worked very closely with the FCA throughout their investigations.

If you currently have a Geek Squad Insurance policy or had one in the past and would like to speak to someone about this, the best way of getting in touch with us is by filling in your details below and we’ll get back in touch with you as soon as possible.

If you’ve received a letter, text message or emails from us recently then please contact us using the details in that message.

How would you like to contact us?

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Message us

Drop us a message and we'll get back to you as soon as possible.
Send us a message

Over the phone

Rather talk in person? Our experts are standing by to help. Give us a ring today and we'll get you sorted.

0800 458 6117

Mon–Fri: 8am to 8pm
Sat: 9am to 6pm
Sun: 10am to 5pm

Want to know more about our Team Knowhow Mobile Insurance services?

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Mobile Complete

From loss and theft to spills and smashes, our Mobile Complete insurance protects your kit from anything life can throw at you.

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Mobile Lite

Protect your mobile phone from life's little accidents with damage and breakdown insurance and Expert Support for your kit (available at selected stores only).

More info