Make a complaint


We're sorry to hear you've got a complaint about our service – but we're determined to put things right. Choose how to contact us below and we'll do whatever we can.

If you need to make a complaint about our Mobile Complete or Mobile Lite service then please visit this section.

How would you like to contact us?


Message us

Drop us a message and we'll get back to you as soon as possible.
Send us a message

Over the phone

Rather talk in person? Our experts are standing by to help. Give us a ring today and we'll get you sorted.

0344 561 1234

Mon–Fri: 8am to 8pm
Sat: 9am to 6pm
Sun: 10am to 5pm