Why won't my phone connect to Wi-Fi?


It can be frustrating when you can't get your phone connected to Wi-Fi, and there could be a few reasons why it's not working.

We've put this guide together to help you get back online.

Turn it off and on


This is a simple fix that can often sort the problem. Just turn your phone off and on, and see if it automatically connects.

Reset the Wi-Fi settings on your phone


If you've turned your phone off and on, and it hasn't worked, the next thing to do is to tell your phone to "forget" the network so you can set it up again.


Go to Settings Wi-Fi, then tap Forget.


Tap on the name of the Wi-Fi network to set it up as a new connection.


Type your Wi-Fi password (if you're not sure what that is, it should be printed on your router).

Check your network


Most of your neighbours will have a Wi-Fi router, and there's a chance that some of them will have the same type as you, double check that you're connecting to the right one.

If you're not sure whether the one displayed on your phone is yours, the name of the router will be printed on it - usually next to the password.

Reset your router


If none of the fixes so far have worked, it could be that there's a problem with the actual network. Here are a few other things you can check.

All you need to do to reset the router is switch it off and on. Find the switch (it's usually at the back), and switch it off. Leave it off for a minute or so, then turn it on again. 

It'll take a few minutes to turn on and reconnect to the internet. After a few minutes, check your phone to see if you're connected.

Hopefully that's you sorted, but if you need more help, you can get in touch with a Team Knowhow Expert here.

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