If you're trying to get on mobile internet, or send picture messages on the EE network, this guide to APN settings will help you get your smart phone connected - so you can browse the web, use your email, and send MMS messages.
Here's how to add the EE internet settings on an Android phone.
Open the Settings and tap Wireless and networks or More (this might be different on different phones).
Choose mobile networks > Access point names.
Tap the Menu button (three dots).
Choose new APN and type in:
Press the Menu button and tap Save.
Make sure the new APN is picked. You might need to tap the network name to turn it on.
When your mobile data is working, you'll see 4G, 3G, H, E or G next to your signal bars at the top of the screen.
If your iPhone hasn't got the EE network settings automatically, here's how to add them manually.
Open the Settings and choose mobile data or cellular data (it depends on your network).
Tap mobile data network or cellular data network.
Type this in:
At the top of the screen, tap the left arrow three times.
Press the Home button.
When your mobile data is working, you'll see 4G, 3G, H, E or G next to your signal bars.
Here's the EE APN settings to manually get your BlackBerry 10 connected to mobile data.
Open the settings and tap Network connections > Mobile network.
Tap Mobile Plan Selector and choose contract or prepay depending what you use.
Type this in:
Look next to your signal bars for 4G, 3G, H, E or G. When it's there, your mobile data is working.
Swipe the Home screen from left to right and tap menu (3 dots in the top-right corner).
Choose Settings > Text messages > Advanced.
Scroll past the SMS settings and find the APN settings.
Type these settings in:
Your Windows phone should connect to the web automatically, but if you're having problems, follow these steps to manually add the network APN settings. The settings are different depending on the version of Windows you're using.
Swipe the Home screen from right to left and choose Settings.
Tap network and wireless > mobile+SIM > SIM settings.
Choose + add an internet APN.
Fill in the form with these settings:
Tick the box next to 'Use this APN for LTE' and then tap Save.
Choose + Add an internet APN.
Fill in these MMS settings:
You'll see 4G, 3G, H, E or G when your data is working.
Open the Settings and tap mobile+SIM or cellular+SIM.
Check that the 'Data connection' is turned on, then press SIM settings.
Choose edit internet APN.
Fill in these settings:
Choose save (looks like a disk).
Choose edit MMS APN.
Type in the following information:
Look for 4G, 3G, H, E or G next to your signal bars. When it's there, your data is working.
Open Settings and choose mobile network, making sure that 'Data connection' is turned on.
Press the back button to go back to the apps list and tap Settings.
Choose access point.
If you can see the name of your network, tap it to use it. If you can't, choose add.
Fill this stuff in:
Tap the tick to save.
When you can see 4G, 3G, H, E or G, next to your signal bars, you're connected.
Open Settings and choose mobile network.
Type these settings in:
Press the tick to save (might be a disk icon).
Press the new APN settings to use them.
4G, 3G, H, E or G will show next to your signal bars when it's working.
If your Nokia feature phone isn't automatically connecting to the internet, you'll need to enter the EE APN settings manually. Here's how.
Press Menu > Configuration > Personal settings.
Tap options > add new.
Choose web to start filling in the manual settings.
Press account name, type in EE Internet then tap OK.
Press homepage, type in http://m.google.com, then tap OK.
Press use pref.acc.pt then tap no.
Press acc point sett > bearer settings.
Choose pack. data acc. pt then type in everywhere and tap OK.
Press username then type in eesecure and tap OK.
Press password then type in secure and tap OK.
Press the back button three times to go back to the network list.
Press and hold the name EE Internet and then press activate.
Press the back button.
Choose def. config. sett and press personal config > default.
Press the back button twice more and get back to the Home screen.
3G, H, E or G showing next to your signal bars means you're connected.
Find and choose the menu option on the Home screen.
Choose personal settings.
Now choose add new.
Choose multimedia msg. These settings will let you send picture messages.
Choose account name, type in EE MMS, then choose OK.
Choose server address, type in http://mms/ and choose OK.
Choose use pref. acc. pt and Choose no.
Choose acc point sett.
Choose proxy, then Choose enable.
Choose proxy address and type in 18.104.22.168, and choose OK.
Choose proxy port, type in 8080 and choose OK.
Choose bearer settings.
Choose pack. data acc. pt, type in eezone and choose OK.
Choose username, type in eesecure, and choose OK.
Choose password, type in secure, and choose OK.
Press the back button three times to return to the list of networks.
Press and hold on the network name, EE MMS, then choose activate.
Choose the back button.
Choose def. config. sett. and then choose personal config.
Press the back button twice, which will take you back to the Home screen.
Hopefully that's you sorted, but if you need more help, you can get in touch with a Team Knowhow Expert here.