Cloud Storage by Team Knowhow - Backing up for the first time


The first time you open Cloud Manager, you’ll be taken through the first backup.

You can find out what to expect below.

PC & Mac


When Cloud Storage opens for the first time, you’ll be taken through a few intro screen. They show you the basics of using Cloud Storage and lets you choose where the software is installed (just click Next if you want to use the standard location). 

Cloud 1
Cloud 2
Cloud 3

Choose where Cloud Storage is installed


Press Next when this screen appears


Wait until your backup is done

Go through the intro screens and you’ll see a calculation of how long it’ll take to backup your computer.

The first backup can take quite a long time, depending on how fast your internet connection is and how many documents you’re uploading. However, the next time you backup it’ll be much faster.

Other computers


You can backup three computers on one user account.

To set Cloud Storage up on a new computer, download the software as above and log in using the email and password you set your account up with. You'll be taken through the same steps as above, so just follow the intro screens until your backup starts.

Smartphones & tablets


You can use Cloud Storage on your phone or tablet to access your files wherever you are.

To get started, install the app from the Apple App Store or Google Play - you can find it by searching for ‘Team Knowhow’.

When you’ve got it, open the app and log in using the same email and password you use for your computer to see your documents, music, and photos.

  • iPhone users can download files and listen to any music stored in the Cloud directly from their phones.
  • Android users can download files, listen to music, and backup files stored on an SD card on the phone.

You can return to the main Cloud Storage support page here.

Or, if you want to speak to someone, you can always contact us here.

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