Website Terms & Conditions

This Website

We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

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These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Team Knowhow website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Team Knowhow is a trading name of DSG Retail Limited, 1 Portal Way, London, W3 6RS, registered in England No. 504877, VAT No. 226 659 933.

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Repair & Support Plans Online Terms & Conditions

These Terms and Conditions apply to all transactions on the site. Please read them carefully. They do not affect your statutory rights. We may change these Terms and Conditions at any time.

Our contract

You will have an opportunity to check and correct any input errors in your order up until you submit your purchase. After you submit your purchase we will give you a Reference Number and details of the support agreement you have selected.

Acceptance of your purchase and the creation of a legally binding contract between us will occur when we send you the email confirming your purchase (Purchase Confirmation). This will contain details of the support agreement you have purchased, including the product to which this relates.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you call our Customer Services on 0344 561 4000.

Prices and payment

All prices and charges on this site are in UK pounds.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a care plan you have ordered, we will contact you to ask whether you wish to continue with your order or cancel it.

We accept single payment by all major Debit and Credit Cards, and will take payment when we process your order.

For 'pay as you go', or if you choose to pay by instalments, we accept these regular payments by Direct Debit and Credit Card Mandate.

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